Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle San Jose Village Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
781 reviews
5 stars
236
4 stars
165
3 stars
74
2 stars
71
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including burnt meat, stale ingredients, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with messy food preparation areas and overflowing trash.
Ingredient Availability
Customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction.
Portion Sizes
Several reviews mentioned that portion sizes were smaller than expected, leading to complaints about value for money.
- VCVincent ChangNov 16, 20251.0Went in to order their chicken bowl. The portion was small, especially the portion of rice that was given. Maybe less than one scoop full. They just simply stacked on the lettuce, tomatoes, and the protein. I literally laughed and walked away with the worst $12 I have ever spent. Sorry, I will not return.
- PNPaula NguyenOct 23, 20251.0Been here a handful of times and always hours before closing. They are always out on food items (3+) items at a time and give attitude when you ask for food that is out.
- CYCece YOct 22, 20251.0If you order online before to check it before you leave the store because they will make it wrong. This has happened to me multiple times at this location, I swear the workers can’t read. Just the other day I went home to find my food was made wrong. I gave them the benefit of the doubt and check to see if I made a mistake when k ordered it, but nope it was not my error. I had to go back to the store to get it fixed because they don’t have a number you can call and complain at. I get to the store and they play 21 questions with me about my order in order to remake it. Also don’t even waste your time trying to contact customer service if you happened to get a reply they will just say they won’t give you a refund.
- KVKaren ValenciaOct 19, 20251.0STAY AWAY FROM THIS LOCATION ! I ordered a burrito to go and it wasn’t until I got home that I realized that the rice was not cooked or very old - it was hard and inedible! Not only that but the overall ingredient bar was a mess, sauces splattered and mixed and ingredients all over the counter. Uncleanliness!
- GGGloriaOct 19, 20251.0I paid for double chicken on this bowl, they gave it to me half full, also it was promised at 2:40, they gave it to me at 3:14, and all the employees here act like they hate their lives. This is the worst chipotle in the entire Bay Area
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at San Jose Village Oaks?
Chipotle San Jose Village Oaks is open daily from 10:30 AM to 11:00 PM.
Where is the Chipotle Mexican Grill located in San Jose?
It is located at 5670 Cottle Rd, Santa Clara, San Jose, CA 95123, in the plaza near Marshalls and Starbucks.
Does this Chipotle location offer pickup and delivery services?
Yes, Chipotle San Jose Village Oaks offers both in-store pickup and delivery services.
How can I order food online from Chipotle San Jose Village Oaks?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle San Jose Village Oaks accept gift cards and credit cards?
Yes, this location accepts gift cards and credit cards for payment.
Is Chipotle Mexican Grill at San Jose Village Oaks welcoming to LGBTQ+ customers?
Yes, the restaurant welcomes LGBTQ+ customers and is inclusive to all.
What are some nearby restaurants to Chipotle San Jose Village Oaks where I could dine after or before my visit?
Nearby restaurants include MOD Pizza, Five Guys, Vitality Bowls, Senro Sushi, L&L Hawaiian Barbecue, Panda Express, Wingstop, and Robee's Falafel.
Is there public transportation near the Chipotle at San Jose Village Oaks?
Yes, the VTA Cottle Light Rail Station is nearby, providing convenient public transit access to the restaurant.
What other services or stores are located near Chipotle San Jose Village Oaks that might be useful during a visit?
Nearby useful places include the FedEx Office Print & Ship Center, Bank of America Financial Center and ATM, and the AT&T Store for telecommunications needs.