Chipotle Mexican Grill

Reviews

• PG

  Paola Garcia

  Dec 31, 2025
  2.0
  I've been here two times. Both times service has been awful. There are 3 to 5 servers behind the counter and none taking any in person orders. One guy was on his phone and one other preparing meet. Finally someone asked us if we were waiting for an order. (Of course, there's a line!) My question to management is what are the employees doing here? It seems most places are prioritizing online orders and don't care about anyone coming into the restaurant.
• LB

  Lily Buckman

  Dec 26, 2025
  1.0
  so basically my napkins were wet and they gave me a quesadilla with a hole in it and also someone i was with asked for them not to do a lot of guacamole and for some reason even though they're skimpy on every portion including literally rice they proceeded to dump the rest of the guacamole into her bowl like ok bro anyway they were also out of ice and my quesadilla tasted like i had just licked a grill holy charred
• GG

  Glenn Gillen

  Dec 13, 2025
  1.0
  I don't normally do these but I had to for today. I went in to order around 1900 (7pm) and there was a line to the door. There was a backup with the orders due to 1 patron attempting to order a handful of burritos using gift/redemption cards. This was causing the manager difficulty in processing the order and no orders were being processed for the other customers for approximately 15 minutes. I understand that the manager was attempting to provide customer service for 1 customer but that decision led to 3 other customers walking out due to wait time. After that issue was resolved, the manager yells "only 1 card per customer". Thinking that the situation was resolved, I thought the line would start moving faster. It did not. Only 1 person was serving customers while 2 others were standing or pacing around, manager was sitting down on the phone, and cashier just stayed at the register. For the next 15-20 minutes, 1 employee was attempting to serve all the customers with the line still backed up to the door. Then that server left and there was about a 2- minute period where there was no one serving food at the station. Manager was still sitting on phone and person at cash register just stood waiting for someone else to take over. Eventually 2-people came to start people's orders. The line went slightly faster at that point but there was clearly a lack of efficiency. 1 of the 2 servers looked like they didn't know how to roll a burrito and the other had to step in to keep the line moving. Took almost an hour for me to finally get my order and I only ordered 1 burrito bowl. If chipotle prides itself on fast service this place is making the franchise look bad. Whoever is in charge of this place needs to look back on the cameras and keep the employees accountable. It just looks like a bunch of kids just hanging out and not an efficient place of business. Very unprofessional, will not be coming back until there's a change in management.
• HL

  Hong Le

  Dec 13, 2025
  1.0
  Closest chipotle to where I live but oh boy this location is bad. They are lacking in portion awareness, the bowls are never filled so you might have to ask for extra multiple of times to just a regular size scoop of topping. Another time, they didn’t seal and package my order correctly so it leaked causing a hole in the paper bag. When I lifted the bag up, everything spilled in my car. I have argued with the cashier once about getting charged when I had a free guacamole couple; she said you can only get the guacamole as a side not a topping in order to use the coupon. Lies!
• DH

  Dior Huang

  Dec 4, 2025
  1.0
  Omg I thought the one by my place on Union was bad already and this place has beat it today. The kids tortilla order came home with half full of every ingredients, box looks very empty. Mine steak bowl came home with missing ingredients and looks only half filled or half empty. I feel like whoever in charge of this store is either stingy or just not care. The rice portion inside my bowl is just a joke. I used to love dining at Chipotle, and I continue wanting to like it, but my recent experiences have not been great and today is the worst yet.

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