Chipotle Mexican Grill

3.8
680 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle At First is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4180 N 1st St, San Jose, CA
95134, United States

Hours

Reviews

3.8
680 reviews
5 stars
288
4 stars
186
3 stars
89
2 stars
33
1 star
84

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported receiving smaller portion sizes than expected, leading to dissatisfaction with value for money.

Service Quality

Service experiences varied widely, with some customers praising quick and friendly service, while others reported rude staff and poor order accuracy.

Food Quality

While some customers enjoyed the food, others noted issues with freshness, taste, and even hygiene concerns.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some praising its cleanliness while others reported unsanitary conditions.

Customer Experience

Several reviews highlighted negative experiences related to order accuracy and staff behavior, impacting overall customer satisfaction.
  • NN
    Nurbs Nerd
    Nov 11, 2025
    1.0
    Contamination Central - Chipotle quality is reflected in its stock price. I stopped going here because of these recurring issues. Thought I will try again after a while but was served lettuce with mud. What kind of quality control is this? Welcome to the decline of what was once a fantastic restaurant.
  • DN
    Duong Nguyen
    Nov 5, 2025
    1.0
    Trainee gave me a smidgen of salsa no kidding. It did not even fill up to the line in the kid tray, I was flabbergasted, and trainers watched as she closed it without correcting her. Maybe have a closer watch on trainees😪
  • TH
    Troy Van Houten
    Oct 23, 2025
    5.0
    I was nearby on a work assignment and stop on on this Chipotle location. I was pleasantly surprised (despite other reviews) on the speed of service, cleanliness, and portions. I appreciated the visit and would come back next time in town.
  • DM
    deepak munagala
    Oct 17, 2025
    5.0
    I like the sofritas hard shell tacos. Service is quick, even during rush hours.
  • HA
    hitesh arora
    Oct 5, 2025
    1.0
    Staff need more training on how to take orders. Poor experience. Not coming back

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill offer at the At First location?

Chipotle At First offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients following their Food with Integrity principles.

Where is Chipotle Mexican Grill located in San Jose?

It is located at 4180 N 1st St, Santa Clara, San Jose, CA 95134, in the At First shopping plaza across from the Hyatt House San Jose.