Brand Certified
Chipotle Mexican Grill
3.6(724 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
1645 Saratoga Ave, San Jose, CA
95129, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(408) 777-8902
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/ca/san-jose/1645-saratoga-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1241
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Westgate Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.6
724 reviews
5 stars
273
4 stars
183
3 stars
88
2 stars
55
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude and unhelpful staff, with many experiences of poor service and long wait times.
Food Quality
Multiple reviews highlighted issues with food quality, including undercooked rice, incorrect orders, and unsanitary conditions.
Portion Sizes
Many customers expressed dissatisfaction with small portion sizes, especially when ordering online, and noted inconsistencies in serving sizes.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.
Ingredient Availability
Frequent complaints about running out of key ingredients, such as chicken and guacamole, were noted, leading to frustration among customers.
- AGAnthony Gray6 days ago1.030+ minutes to get a kids burrito online. (Plenty of in person orders filed while waiting the last 10+ minutes after “it will be ready by …”)
- RLRavi LallaFeb 12, 20262.0Its one of the worst chipotle locations Always running out of food Skimpy portions , staff having no clue what to do next And never able to handle even a few customers at once Today I waited 30 mins in line and they kept running out of food
- JMJoan MccarthyFeb 9, 20261.0Manager is a rude bully. I got double meat, and he charged me PER TACO, so 3x the amount (over $12!). I insisted that something was wrong with the way it was rung up, and he was pushy and mean to me. Gross display of faux masculinity.
- JSJamie StehlikJan 22, 20261.0Empty restaurant, lots of staff, yet out of basic items like salsa and limited food options. Trash was overflowing and the place felt neglected. This happens often at this location. Very frustrating.
- NSNolan ShowJan 14, 20261.0They are almost always out of something. Somehow always out of chicken at the ripe hour of 4pm. They will give u steak because that’s all they have and will charge you for steak. I didn’t even want steak I wanted chicken. I’m not paying for their inconvenience of being bad at their job. I see the chicken being cooked in the back they aren’t exactly out they are just slow at their job. This chipotle needs to get it together it’s always problematic. Charging me more for something I didn’t want. Also walked away and didn’t even bag my food after i said it was to go. Had to reach over and grab it myself.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill known for?
Chipotle Mexican Grill is a fast-casual restaurant chain known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located?
It is located at 1645 Saratoga Ave, Santa Clara, San Jose, CA 95129, part of the West Valley Shopping Center (not actually in a mall).
What are the hours of operation for Chipotle Mexican Grill at this location?
The restaurant is open Monday through Sunday from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill?
You can order online via their website at https://order.chipotle.com/ or through their mobile app available on the App Store.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, Chipotle offers catering services and accepts credit cards for payment.
What social media platforms does Chipotle Mexican Grill use to connect with customers?
They are active on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
Are there interesting places near Chipotle Mexican Grill where customers can visit?
Yes, nearby places include Fancy Flavors bakery and coffee shop, Pinkberry West Valley for frozen yogurt, Amarin Thai Cuisine, and Shake Shack for more dining options.
How can nearby amenities like Starbucks or post offices help customers visiting Chipotle?
Nearby amenities such as USPS provide convenient postal services, and coffee shops like Philz Coffee and Fancy Flavors allow customers to enjoy a drink before or after their meal at Chipotle.
Are there recreational places close to Chipotle Mexican Grill for customers to visit?
Castle Rock State Park is nearby and offers outdoor activities, which customers might enjoy visiting before or after dining at Chipotle.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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