Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Westgate Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
714 reviews
5 stars
271
4 stars
183
3 stars
88
2 stars
53
1 star
119
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, especially for online orders, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and inconsistent application of policies.
Cleanliness
Several customers noted that the location was often dirty, with unclean tables and a general lack of hygiene.
Food Quality
Feedback indicated issues with food quality, including undercooked rice and incorrect orders, contributing to a negative dining experience.
- RTRiki Toram4 days ago1.0I will start of with this: I come to this Chipotle quite a bit. But over the course of my visits I have noticed many inconsistencies and issues with service. Often after the dinner rush the chicken is out. I do not know if this is to force people to spend more on expensive meats or just out of laziness. However this issue comes up time and time again. Also the employees are inconsistent with serving size. When I ask for double scoops of certain ingredients like the rice or the beans they often give two half scoops. Also with the chicken many times it comes out under 4oz with is just a scam. Some employees give PROPER servings but more often than not they cheap out on the scoops. This is not greediness from the customer it is more of not getting what I payed my hard earned dollars for. I will definitely stop coming to this location Edit: My friend just went to this restaurant and the host Nebiet gave a spoon of chicken that was maybe 3/4 full. Asking for a little more to cover the full scoop the host Nebiet charged as double chicken even though the first scoop was not full. Would not recommend.
- MMMunjal MunshiJan 3, 20262.0It’s amazing how this place always runs out of food hours before closing time. Meats, veggies, you name it. Shocked to see management does nothing about this either.
- SKSowmya Sunil KolarDec 23, 20254.0Most times they cut down on quantity if you are not watching. Typical behavior than thinking of customer service and being trust worthy.
- MLMatt LarsonDec 19, 20251.0Skimpy portions, especially when ordering online, it's really annoying that you can only get a decent helping if you order in person. I long for the good old days at Chipotle before I got to be so crappy
- CCconnorado9Dec 9, 20252.0I don’t think I’ve been to a worse Chipotle. They’re frequently out of chicken. The rice isn’t fully cooked. Portions are served small. Tables are dirty. Staff is disorganized.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill known for?
Chipotle Mexican Grill is a fast-casual restaurant chain known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located?
It is located at 1645 Saratoga Ave, Santa Clara, San Jose, CA 95129, part of the West Valley Shopping Center (not actually in a mall).
What are the hours of operation for Chipotle Mexican Grill at this location?
The restaurant is open Monday through Sunday from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill?
You can order online via their website at https://order.chipotle.com/ or through their mobile app available on the App Store.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, Chipotle offers catering services and accepts credit cards for payment.
What social media platforms does Chipotle Mexican Grill use to connect with customers?
They are active on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
Are there interesting places near Chipotle Mexican Grill where customers can visit?
Yes, nearby places include Fancy Flavors bakery and coffee shop, Pinkberry West Valley for frozen yogurt, Amarin Thai Cuisine, and Shake Shack for more dining options.
How can nearby amenities like Starbucks or post offices help customers visiting Chipotle?
Nearby amenities such as USPS provide convenient postal services, and coffee shops like Philz Coffee and Fancy Flavors allow customers to enjoy a drink before or after their meal at Chipotle.
Are there recreational places close to Chipotle Mexican Grill for customers to visit?
Castle Rock State Park is nearby and offers outdoor activities, which customers might enjoy visiting before or after dining at Chipotle.