Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Westgate Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
708 reviews
5 stars
271
4 stars
182
3 stars
88
2 stars
52
1 star
115
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers expressed disappointment with the small portion sizes and inconsistent servings, often feeling they did not receive the amount they paid for.
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Cleanliness
Several customers noted that the restaurant was often dirty, with overflowing trash bins and unclean tables, impacting their dining experience.
Food Quality
While some customers enjoyed the food, others reported issues with undercooked ingredients, lack of flavor, and incorrect orders.
Management Issues
Feedback indicated significant concerns regarding management, with reports of understaffing and poor handling of customer complaints.
- CMC MNov 13, 20251.0I experienced significant inconsistency in service and lack of customer service during my recent visit. I ordered a kids meal and was told it only included two sides, despite receiving three sides for the same meal the night before. The meal was for my child, but that should not affect the application of standard policy. What raised further concern was that a family ahead of me in line was given three sides with their kids meals without any issue. When I asked for clarification, I was told that “the rules changed a month ago,” yet these supposed rules were not being applied consistently. The lack of clarity and uniformity suggests that staff (the hispanic women) may be improvising rather than following established company policy. This inconsistency created an unnecessarily frustrating experience and reflects poorly on the level of professionalism expected from the business.
- BBBaranNov 12, 20251.0I didn't like this branch at all. The employees are very disrespectful. It's not clean at all. Usually, when the rice runs out, they say "wait for half an hour." I'm not satisfied at all. I felt uncomfortable here. Please be careful when eating from this place. I had a very bad experience. It's really a terrible place.
- PHPei HENov 9, 20251.0Wrong salsa, impatient, rude
- KKKang KangNov 9, 20251.0Almost chipped a tooth because there was a small pebble in my burrito.
- USUzma ShaikhOct 28, 20251.0Tiny portion sizes both my bowl and my husbands burrito were very small portion sizes
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill known for?
Chipotle Mexican Grill is a fast-casual restaurant chain known for customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located?
It is located at 1645 Saratoga Ave, Santa Clara, San Jose, CA 95129, part of the West Valley Shopping Center (not actually in a mall).
What are the hours of operation for Chipotle Mexican Grill at this location?
The restaurant is open Monday through Sunday from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill?
You can order online via their website at https://order.chipotle.com/ or through their mobile app available on the App Store.
Does Chipotle Mexican Grill accept credit cards and offer catering services?
Yes, Chipotle offers catering services and accepts credit cards for payment.
What social media platforms does Chipotle Mexican Grill use to connect with customers?
They are active on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
Are there interesting places near Chipotle Mexican Grill where customers can visit?
Yes, nearby places include Fancy Flavors bakery and coffee shop, Pinkberry West Valley for frozen yogurt, Amarin Thai Cuisine, and Shake Shack for more dining options.
How can nearby amenities like Starbucks or post offices help customers visiting Chipotle?
Nearby amenities such as USPS provide convenient postal services, and coffee shops like Philz Coffee and Fancy Flavors allow customers to enjoy a drink before or after their meal at Chipotle.
Are there recreational places close to Chipotle Mexican Grill for customers to visit?
Castle Rock State Park is nearby and offers outdoor activities, which customers might enjoy visiting before or after dining at Chipotle.