Chipotle San Jose Sun Garden is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as stale ingredients, undercooked rice, and small portion sizes.
Service Issues
Many reviews highlighted poor customer service, including wrong orders, slow service, and unhelpful staff.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Portion Sizes
Numerous complaints about skimpy portion sizes, with customers feeling they were not getting value for their money.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food quality at times.
JG
Juan Gonzales
Nov 13, 2025
1.0
I will never spend another $ at this place, the meats steak/carne asada was burnt and all dried out. I guess I will try to feed the meat to my dog
NT
Neha Thakur
Oct 4, 2025
1.0
I usually enjoy Chipotle, but this time was very disappointing. The lettuce looked discolored and wilted, and the guacamole had a bad taste definitely not fresh. Unfortunately, I had to throw away the whole order. I really hope the team ensures better quality checks in the future.
JG
Jorge Gutiérrez
Sep 9, 2025
5.0
Buen guacamole
KK
Karan Kashyap
Aug 25, 2025
1.0
I am in the store time right now 10:40 store is not open service is not good
RD
Raveena Deshmukh
Aug 7, 2025
5.0
So good! As someone who is new to the states! This place is my current go to whenever I’m feeling super hungry!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at San Jose Sun Garden?
Chipotle Mexican Grill at San Jose Sun Garden is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in San Jose?
It is located at 1566 Monterey Hwy, Santa Clara, San Jose, CA 95110, USA.
Does Chipotle San Jose Sun Garden offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle San Jose Sun Garden online?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
What kind of food does Chipotle Mexican Grill at San Jose Sun Garden serve?
They serve a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle support any rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Which nearby restaurants can I visit along with Chipotle San Jose Sun Garden?
Nearby restaurants include Firenza Pizza - San Jose for Italian cuisine, Straw Hat Pizza for pizza and beer, The Habit Burger Grill for burgers, Ono Hawaiian BBQ for Hawaiian and seafood, and The Everest Momo for Himalayan and Nepalese food.
Are there any convenient banking services close to Chipotle Mexican Grill San Jose Sun Garden?
Yes, Bank of the West is nearby, providing financial services which can be convenient if you need banking before or after your meal.
Can I find mobile phone or internet services near Chipotle San Jose Sun Garden?
Yes, Xfinity and the Xfinity Store by Comcast offer internet, television, and mobile phone services nearby. Additionally, T-Mobile store is available close by.
Does the Chipotle location near Bank of the West support credit card payments and gift cards?
Yes, Chipotle San Jose Sun Garden accepts credit cards and offers gift cards as part of their services.