DO NOT RECOMMEND! I placed two pickup orders for me and my fiancé. When I went in to get them, no one greeted me, so I waited. After a while I asked one of the workers about my order and he just pointed to the other guy, who wasn’t paying attention. When the second worker finally came over, I told him I had two pickup orders. He asked “both?” and I said yes. I showed him my order confirmation, and after I confirmed my own order, he still didn’t give it to me — he just went back to working.
I had to call my fiancé to come inside, and when he did, the worker was rude and made him zoom in on his confirmation like he didn’t believe us. He even said he didn’t care if we were mad. The whole thing was embarrassing, unprofessional, and honestly felt racist. I paid for my food and was treated like I was trying to steal. This location really needs better customer service and training.
NS
Nevaeh Salazar
Aug 14, 2025
1.0
A white dude was chatting it up with a woman when I had asked for help so someone could take my order he just pointed at the self service, I had questions and he didn’t even bother to help out so I walked off to give my money else where only place where they’ve never helped me through a cashier all the other Charley’s are on it wouldn’t recommend here they don’t care abt they’re customers.
MP
Madhumita Pal
Aug 1, 2025
1.0
Horrible food. Doesn’t even have all the ingredients listed in the menu item description. Everything simply has a bunch of lettuce dumped on it. Don’t eat here!!!!
XX
X X
Apr 20, 2021
5.0
Good
RC
Rachel Carlton
Apr 14, 2019
1.0
This place sucks. Hella expensive and you get no meat on your sandwich. This place is a joke.
Frequently Asked Questions About Charleys Cheesesteaks
What are the operating hours of Charleys Cheesesteaks at Oakridge Mall?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks does not offer delivery, drive-through, pickup, or takeout services; it is open for dine-in only.
Where is Charleys Cheesesteaks located?
It is located at 925 A Blossom Hill Rd. #FC11, San Jose, CA 95123, United States, inside Oakridge Mall.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
How can I contact Charleys Cheesesteaks?
You can reach them by phone at +1 408-784-3900 or visit their website at https://order.charleys.com/menu/oakridge-mall/.
What type of cuisine does Charleys Cheesesteaks offer?
Charleys Cheesesteaks serves sandwiches, specializing in cheesesteaks.
What stores and dining options are nearby Charleys Cheesesteaks in Oakridge Mall?
Nearby are Wetzel's Pretzels, Sanraku Japanese Restaurant, Ruby Thai Kitchen, and BJ's Restaurant & Brewhouse, offering a variety of food options for customers.
Are there shopping options near Charleys Cheesesteaks at Oakridge Mall?
Yes, nearby shopping stores include the Apple Store Westfield Oakridge Mall, Torrid, Journeys, and Claire's for fashion and accessories.
What nearby places can I visit for beauty and personal care near Charleys Cheesesteaks?
Nearby are beauty salons and related services such as The Phoenix Hairchemy Salon Studio, Nevermore Salon, and Hollywood Eyebrow for hair and beauty treatments.
Can customers combine a meal at Charleys Cheesesteaks with other activities in Oakridge Mall?
Yes, customers can enjoy shopping at stores like Miniso and Abercrombie & Fitch or visit gift shops like Hickory Farms Holiday Market before or after dining.