While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jacinto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers reported inconsistent food quality, with issues such as bland flavors, overcooked chicken, and incorrect portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and inadequate attention to customer requests.
Positive Experiences
Despite the negatives, some customers praised the food and service, noting friendly staff and enjoyable meals.
Cleanliness
A few customers mentioned that the restaurant was clean and well-maintained during their visits.
DL
Della Luster
Oct 29, 2025
5.0
Awesome food
MH
Mark Heim
Oct 21, 2025
1.0
Take 30 minutes though drive th
TR
Tom Reynoso
Oct 15, 2025
5.0
They use to miss items in our to go order but the last few times, they are getting everything exactly as we ask. Much better. And the food is delicious. Keep up the good work.
JB
Jeff Barkan
Oct 3, 2025
5.0
Love this place omg love the Advacado sauce it's to die for