Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Gabriel,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
523 reviews
5 stars
211
4 stars
96
3 stars
65
2 stars
42
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor service.
Food Quality
Inconsistent food quality; many customers experienced issues with overcooked or burnt chicken, while others enjoyed fresh and tasty meals.
Cleanliness
Frequent complaints about the cleanliness of the restaurant, with many noting dirty dining areas and restrooms.
Availability Issues
Customers reported frequent shortages of menu items, particularly chicken, and issues with incorrect orders.
Management Changes
Recent management changes have led to some improvements in service and cleanliness, but many still express dissatisfaction.
- RMRogel MontelAug 6, 20255.0Love Pollo Loco
- CSCarole SpencerAug 4, 20255.0Dinner time meal
- KCK CJul 17, 20254.0They were out of the mango fresca, but sevice was great!
- RIRey IskandarJul 1, 20251.0Absolutely terrible customer service. "Abigail" wouldn't take my card and refused to let me even try, no sense of customer service or politeness and refused to let me speak to the manager until I had to complain even further. Food is good though, when the manager is around there's a lot better customer service.
- EGEric and Mary GonzalezJun 6, 20255.0The manager was really nice and checked on the customers, he even came to my table to pick up my tray when i was done eating. I asked him for an application for my family member and he got it right away. Great job, it was a pleasant experience!!! Food was good too
Frequently Asked Questions About El Pollo Loco
What are the regular business hours of El Pollo Loco in San Gabriel, CA?
El Pollo Loco is open daily from 10:30 AM to 9:30 PM in San Gabriel, CA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service every day from 10:30 AM to 8:30 PM, with slightly earlier closing times on Sundays at 8:00 PM.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Where is El Pollo Loco located in San Gabriel?
El Pollo Loco is located at 729 W Las Tunas Dr, San Gabriel, CA 91776, USA.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services in addition to their regular menu and delivery options.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
How can I order food online from El Pollo Loco?
You can order food online via the El Pollo Loco app or through their menu page at https://order.elpolloloco.com/menu/w-las-tunas-dr-mission-dr.
Are there any beauty salons near El Pollo Loco where I can visit after dining?
Yes, nearby beauty salons include Miji Beauty, Dominique Permanent Cosmetics, Hair Club 20, Flowers Massage, M H Foot Care, and Lina Hair Salon, offering various beauty and spa services you might enjoy after your meal.
What other dining options are near El Pollo Loco in San Gabriel?
Nearby dining options include Golden Leaf Restaurant (Taiwanese/Asian), Kingburg Kitchen (Pan Asian), Tea Maru (Bubble Tea), Sharetea (Bubble Tea), Gino's Pizza, Golden Deli Vietnamese Restaurant, Bubble Republic (Tea Room), and D'ange Bakery (Cafe).
Are there convenient stores or other shops near El Pollo Loco for quick stops?
Yes, nearby shops include Roxy's Liquor and Mini Mart, 7-Eleven convenience store, Paper Cola hobby shop and flower store, and Gabo Inc which carries flowers, gifts, and electronics.