GS
Gabriel Salcedo
Feb 7, 2026
Today I ordered at 10:46 PM. It was a little crazy because there were so many DoorDash and Uber drivers waiting, yet somehow the atmosphere felt calm. After paying, I noticed that the woman in charge of calling out the orders had a very high pitched voice. Some people were laughing because her voice was strong and powerful, she clearly had big lungs and could call numbers very loudly.
What really caught my attention was the way she interacted with everyone. Let’s remember this place is always full of homeless people, people asking for a restroom that does not exist, motorcycles coming and going, and delivery drivers waiting for orders. Still, she never stopped smiling. She always said something kind, using her voice as a tool to create a better moment for people once they finally got their food. She always offered something extra, napkins, a straw, or simply words like “you’re finally here,” “please enjoy,” or “have a good night.”
As someone who has worked in hospitality for over 20 years, around the world and with many VIPs in the most prestigious settings, watching someone care this deeply on a Friday night at McDonald’s, while surrounded by rush, pressure, homelessness, and delivery chaos, truly changed my perspective. It also made me realize that sometimes we are not doing the right thing at work, even when conditions are easier.
She impressed me. She inspired me. I sincerely hope she receives Employee of the Month, if that is something you offer. Very warm Latina love in service. Whoever you are, muchas gracias. You are excellent and a true example for all of us working in the real world.
That’s real hospitality.