McDonald's

3.4
1668 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 Ocean Ave, San Francisco, CA
94112, United States

Hours

Reviews

3.4
1,668 reviews
5 stars
550
4 stars
348
3 stars
290
2 stars
147
1 star
333

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Behavior

Feedback indicated that staff were often perceived as rude or unhelpful, contributing to a negative customer experience.

Cleanliness and Maintenance

Several customers noted unsanitary conditions and poorly maintained facilities, including dirty tables and malfunctioning equipment.

Overall Experience

The overall sentiment was largely negative, with many customers expressing dissatisfaction and a reluctance to return.
  • LG
    luis gutierrez
    Dec 26, 2025
    1.0
    they had a whole line outside during christmas, no one in the kitchen but one person and they didnt say nothing just kept us waiting. went to the one in daly city and they hooked me up real quick, never coming here again they always taking mad long.
  • DR
    Daniel Robles
    Dec 20, 2025
    1.0
    This Is, Only, the second time I Have Been Here The staff is very rude I asked for an iced coffee and there was like no coffee in it. That is the whole Point of ordering a coffee. They also look at you very weird when you go up to the window, like if they’re tweaking Both times I came at 3 A.M.
  • KK
    keke
    Dec 17, 2025
    1.0
    I am a DoorDash driver, and based on my personal observation and how the situation felt to me, I experienced something concerning at this location. My order was already prepared, yet I was kept waiting for about ten minutes. During that time, it felt like the order was being intentionally held instead of being handed to the current driver. I personally felt and observed that they might have been waiting for the driver to cancel the order. What stood out to me was that a specific driver—who appeared to be familiar with the staff—came to the restaurant multiple times during my wait. Each time that driver arrived, the order was handed over almost immediately. I noticed this happen more than once, which made the difference in treatment feel very noticeable. I cannot say this for certain, but this was my personal experience and observation, and I wanted to share it so others are aware.
  • BF
    BAY FITTED
    Dec 10, 2025
    1.0
    It's been 2 weeks that I know of and their hot mocha machine has supposedly been broken. This McDonald's charges a premium on the whole menu compared to all other McDonald's, and they can't even afford to fix there equipment in a timely manner. Now i have to drive across town to what is fortunately a more reasonable priced Mcdonalds.
  • HB
    Ham Beef
    Dec 9, 2025
    2.0
    The drivethru is painfully slow. I've been to macdons all over the world and this one is the most slow. A handful of times people have come up to our window and asked for money while waiting. I've gone inside a few times and it's also very slow, although a great place to watch other people live their life. I'm invisible and no one can see me so maybe that's why the food was so slow. Get Ronald back in the workspace to motivate his employees!!! My overall impression is that they need support and love from management and better pay to make sure the job gets done

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 1201 Ocean Ave in San Francisco?

McDonald's at 1201 Ocean Ave is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.