Writing this review is not easy for me. This has been my favorite pizzeria in town, and for almost three years since I moved to this city, I’ve recommended it to everyone who asked me where to find good pizza and kind service (and since I’m originally from Italy, people often ask me for Italian food recommendations).
Unfortunately, our last three visits left my husband and me really unsatisfied, and during the fourth visit, we left without even being served. Our pizzas on those last three occasions were not hot—just slightly warm—so much that the cheese had already started to solidify instead of being melted. The menu also changed, and the Marinara and other classic pizzas were gone. For someone like me who truly loves pizza without cheese, this was very disappointing. They advertise Neapolitan-style pizza, yet they don’t have a Marinara on the menu, which doesn’t make sense to me. I understand that most people prefer pizzas with cheese and meat, but it would be nice to keep at least one authentic option for those of us who love the simplicity of a good Marinara.
The dough also seemed different, not soft, chewy, and slightly crisp with that distinct, airy texture and deep flavor that comes from slow fermentation. It felt like they switched to a faster process. Also, on three separate visits, our pizzas arrived overcooked. When we asked the waitress about it, she explained that the pizzaiolo was still in training, which was surprising, considering that apparently, for about three months, they’ve only had people in training. We decided to give them another chance and went on a weekday evening around 9 p.m. They’re allegedly open until 10 p.m., but it was immediately clear they didn’t want us there, as they seemed to be preparing to close early. For about 11 minutes, we waited at the door while staff avoided eye contact. Eventually, my husband managed to get the attention of a waiter who was busy chatting with friends and coworkers. We asked politely to sit outside because we had our small puppy and didn’t want to disturb other guests. We requested a table on the back patio, which was completely empty, but he refused and gave us a table right by the door instead. That spot made our puppy anxious since people kept coming and going, but we accepted and tried to settle him under the table.
The waiter then literally tossed the menus onto the table with an upset expression and walked away without asking if we wanted water (they usually offer still or sparkling). We waited 25 minutes, but nobody ever came back, so we left.
The pizza prices have also become some of the highest in the city—$29 for a specialty pizza—and I don’t mind paying more if the food and service are excellent and authentic. But in San Francisco, there are so many wonderful restaurants that provide not just a meal but an experience. Sadly, this place no longer feels that way. Our list of favorite pizzerias has changed, and next time, we’ll be recommending other small local businesses instead of this chain.
Apologies for the long review: Been recommended this place by friends. We were walking and happened across it so we decided to go in. We sat outside along Gough and noticed that we were one of 3 parties on that side when we sat, none others by the time we left. We were sat right next to a HUGE window with an unobstructed view of the entire inside. The waitress saw us immediately and after a couple minutes only asked "tap or sparkling" so fast I barely got it. At first, we enjoyed the non-chalantness of the server. However, we soon realised that was not the case.
Our plates/glasses were brought by a busser, server brought and poured water, a different server brought the wine, a bug flew into my partner's glass and we requested a new one + more water from the server- the host brought the glass (we never got water again until we left, we even saw her drop water off to every other table on the outside along Hayes), food dropped off by food runner, bread by server, then NOTHING for 15 mins. Eventually I flagged a different server down for a box, water and the cheque. He boxed our food and brought water. But still no cheque even though I asked again. We waited 5 mins and eventually I walked inside and paid with a random server. We were left there alone for so long that if it were anyone else they would have just left.