Doppio Zero San Francisco

4.3
970 reviews

About

Italian Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Doppio Zero San Francisco
395 Hayes St, San Francisco, CA
94102, United States

Hours

Reviews

4.3
970 reviews
5 stars
595
4 stars
214
3 stars
92
2 stars
26
1 star
43

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some praised the pizza and pasta, while others found it bland or below expectations.

Service Issues

Numerous complaints about poor service, including inattentive staff, long wait times, and rude behavior from servers.

Atmosphere

The restaurant has a cozy atmosphere but is often described as noisy and rushed, impacting the dining experience.

Customer Experience

Some customers had positive experiences with friendly staff and quick service, while others felt neglected or disrespected.

Pricing Concerns

Several reviews mentioned high prices relative to the quality of food and service, leading to dissatisfaction.
  • EM
    Elias Melo
    6 days ago
    1.0
    Extremely chaotic. Coming on a Monday night with a reservation and the hostess didn’t know how to handle the reservation system. A giant line to walk in and reservation, all mixed. There were people with a reservation made for 30 minutes after mine sitting before. A system like open table is so easy to handle. Then we ordered food and the pizza came with a strong burnt flavor. Total waste of time. Even living in the neighborhood I don’t believe I need to go to north beach when I want quality Italian food
  • JR
    Jonathan R
    6 days ago
    5.0
    Popped in here on a very busy Monday night. We got a couple of seats at the bar and ordered cocktails. The bar tender was fantastic and made great drinks. We decided to order food and we were very impressed with how quickly the food came out and the quality of our dishes. Prices were very reasonable and on point for the area. Great lively atmosphere and everyone who we interacted with were wonderful. Looking forward to going back.
  • BS
    Barry Schmell
    Nov 15, 2025
    5.0
    This is my 3rd time at Doppio Zero before the theatre. Excellent food, service and atmosphere. It can get loud at times but it's only because people are enjoying themselves and the lovely space they're in.
  • WW
    Wilaria
    Nov 3, 2025
    1.0
    Writing this review is not easy for me. This has been my favorite pizzeria in town, and for almost three years since I moved to this city, I’ve recommended it to everyone who asked me where to find good pizza and kind service (and since I’m originally from Italy, people often ask me for Italian food recommendations). Unfortunately, our last three visits left my husband and me really unsatisfied, and during the fourth visit, we left without even being served. Our pizzas on those last three occasions were not hot—just slightly warm—so much that the cheese had already started to solidify instead of being melted. The menu also changed, and the Marinara and other classic pizzas were gone. For someone like me who truly loves pizza without cheese, this was very disappointing. They advertise Neapolitan-style pizza, yet they don’t have a Marinara on the menu, which doesn’t make sense to me. I understand that most people prefer pizzas with cheese and meat, but it would be nice to keep at least one authentic option for those of us who love the simplicity of a good Marinara. The dough also seemed different, not soft, chewy, and slightly crisp with that distinct, airy texture and deep flavor that comes from slow fermentation. It felt like they switched to a faster process. Also, on three separate visits, our pizzas arrived overcooked. When we asked the waitress about it, she explained that the pizzaiolo was still in training, which was surprising, considering that apparently, for about three months, they’ve only had people in training. We decided to give them another chance and went on a weekday evening around 9 p.m. They’re allegedly open until 10 p.m., but it was immediately clear they didn’t want us there, as they seemed to be preparing to close early. For about 11 minutes, we waited at the door while staff avoided eye contact. Eventually, my husband managed to get the attention of a waiter who was busy chatting with friends and coworkers. We asked politely to sit outside because we had our small puppy and didn’t want to disturb other guests. We requested a table on the back patio, which was completely empty, but he refused and gave us a table right by the door instead. That spot made our puppy anxious since people kept coming and going, but we accepted and tried to settle him under the table. The waiter then literally tossed the menus onto the table with an upset expression and walked away without asking if we wanted water (they usually offer still or sparkling). We waited 25 minutes, but nobody ever came back, so we left. The pizza prices have also become some of the highest in the city—$29 for a specialty pizza—and I don’t mind paying more if the food and service are excellent and authentic. But in San Francisco, there are so many wonderful restaurants that provide not just a meal but an experience. Sadly, this place no longer feels that way. Our list of favorite pizzerias has changed, and next time, we’ll be recommending other small local businesses instead of this chain.
  • AK
    Ali Khan
    Oct 19, 2025
    3.0
    Apologies for the long review: Been recommended this place by friends. We were walking and happened across it so we decided to go in. We sat outside along Gough and noticed that we were one of 3 parties on that side when we sat, none others by the time we left. We were sat right next to a HUGE window with an unobstructed view of the entire inside. The waitress saw us immediately and after a couple minutes only asked "tap or sparkling" so fast I barely got it. At first, we enjoyed the non-chalantness of the server. However, we soon realised that was not the case. Our plates/glasses were brought by a busser, server brought and poured water, a different server brought the wine, a bug flew into my partner's glass and we requested a new one + more water from the server- the host brought the glass (we never got water again until we left, we even saw her drop water off to every other table on the outside along Hayes), food dropped off by food runner, bread by server, then NOTHING for 15 mins. Eventually I flagged a different server down for a box, water and the cheque. He boxed our food and brought water. But still no cheque even though I asked again. We waited 5 mins and eventually I walked inside and paid with a random server. We were left there alone for so long that if it were anyone else they would have just left.

Frequently Asked Questions About Doppio Zero San Francisco

What are the regular opening hours for Doppio Zero San Francisco?

Doppio Zero San Francisco is open from 11:30 AM to 2:30 PM and 4:30 PM to 10:00 PM Monday through Thursday; until 11:00 PM on Friday and Saturday; and until 9:30 PM on Sunday.

Does Doppio Zero San Francisco offer delivery and in-store pickup services?

Yes, Doppio Zero San Francisco offers both delivery and in-store pickup services.