Brand Certified
Chipotle Mexican Grill
2.7(958 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
2675 Geary Boulevard, San Francisco, CA
94118, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(415) 202-0781
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ca/san-francisco/2675-geary-boulevard?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2293
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle SF Geary & Masonic is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.7
958 reviews
5 stars
271
4 stars
113
3 stars
66
2 stars
85
1 star
423
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.
Portion Sizes
Many customers complained about small portion sizes, particularly for meat, leading to dissatisfaction with value for money.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice and missing ingredients.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a messy food area.
Management Issues
Customers expressed concerns about management's lack of oversight and failure to address staff behavior and operational problems.
- SSSeb6 days ago3.0First online order was great. Second online order seemed to have been made by someone who either has a problem following instructions or doesn’t know what extra means (got like .5 hot sales instead of extra salsa)
- JMJj MoFeb 23, 20261.0One of the worst run place everyone with an attitude and they don't even know their prices as well and I just ordered a beef taco and she literally! Out 3 beef pieces what the hell and when I asked how much is extra meet they said 6.00 more than the taco itself what a Roborry who owns this place this is unacceptable because of this I will no longer ever eat from chipotle again from now on am go real Mexican restaurant where the food and service is quality. I hope they go out of business
- SWShyan WrightFeb 21, 20261.0Half my burrito wasn’t even in tortilla, just fell apart and I didn’t even get the queso I payed for. My boyfriends was made to where each bite only had one thing in it, idk how u mess up this bad. Also payed $4 for extra chicken on each individual burrito and didn’t get any
- KMKevin MandichFeb 15, 20265.0I got super large portions when I went here. They hooked it up. Same for the guy before me, too. It sounds like they're working to improve, I respect that.
- ADAmisha DohgraJan 24, 20261.0Went here yesterday during my lunch on 12/23/26 around 12pm. When I was ready to pay, they charged my partner and I $15 (we had a coupon for 1 bowl already). A chicken bowl is always around ~$12. So my partner looks at the receipt and see that they charged us for guac. When we told them we didn’t get guac, the girl who finished our bowl on the assembly line kept nodding that she put guac in the bowl. I told them neither of us asked for guac. Then the Spanish speaking manager, Virla or something, started arguing with my partner in Spanish. She manhandled our bowls and opened them in front of us. They had no guac in them. She kept claiming we ordered guac, when in reality when she opened it and neither of us had the guac. She then tried to double down when my partner told her she was blaming us for no reason and basically calling us liars. She kept saying she wasn’t blaming us but after the way she opened our food she obviously was accusing us when we were innocent. All over $3 guac. Crazy. Then the other manager, a blonde woman, came and refunded us. Terrible experience. I don’t know how she speaks to customers like that, as if the guac comes out of her paycheck. I did not like how the assembly line girl kept nodding along as if we were lying, the whole time she is the liar claiming she put guac when she didn’t and we never asked for it either. Extremely disrespectful experience and they didn’t apologize for it either. They did nothing to make it better, just a refund which we WERE ENTITLED TO. They should have done more after disrespecting us so much.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at SF Geary & Masonic?
Chipotle Mexican Grill at SF Geary & Masonic is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located at SF Geary & Masonic?
It is located at 2675 Geary Boulevard, San Francisco, CA 94118. Enter the plaza from O'Farrell St. Chipotle is on the top level of the parking area.
Does Chipotle SF Geary & Masonic offer online ordering and delivery options?
Yes, you can order online for in-store pickup or delivery through their app or the website.
What types of food does Chipotle Mexican Grill at SF Geary & Masonic serve?
They serve customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
How can I contact Chipotle SF Geary & Masonic?
You can call them at +1 415-202-0781 or email CA.2293.GearyMasonic@chipotle.com.
What payment methods are accepted at Chipotle SF Geary & Masonic?
They accept credit cards and offer gift cards as a payment method.
Is Chipotle SF Geary & Masonic committed to sustainable and responsible food practices?
Yes, Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that prioritize humane and sustainable practices.
Can I earn rewards or get special offers at Chipotle SF Geary & Masonic?
Yes, by signing up for Chipotle Rewards, you can earn exclusive offers and free food.
What nearby public transportation options can I use to visit Chipotle SF Geary & Masonic?
You can access Chipotle conveniently via nearby MUNI Bus Stops at Geary & Presidio and Geary & Masonic, and the San Francisco Municipal Railway train station.
What nearby shopping centers and stores are close to Chipotle SF Geary & Masonic?
Nearby places include City Center shopping center, Target Store San-Francisco-West with curbside pickup, Best Buy, CVS Pharmacy, and GNC for vitamins and supplements.
What nearby food and beverage places can I visit near Chipotle SF Geary & Masonic?
In the vicinity, you will find Panera Bread bakery, Starbucks coffee shop, and Subway sandwich shop for more dining options.
Brand Certified Facts from Chipotle Mexican Grill
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