Business Details
About
Mexican Restaurant
Chipotle Stonestown Galleria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
989 reviews
5 stars
404
4 stars
215
3 stars
158
2 stars
79
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Food Quality
Many customers reported issues with food quality, including small portions, poorly prepared items, and missing ingredients.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and food stations.
Ingredient Availability
Customers frequently noted that the location often runs out of key ingredients, especially during peak hours.
Overall Experience
The overall sentiment is negative, with many customers expressing disappointment and a lack of intention to return.
- SSSolo See4 days ago3.0Portion sizes are Very Questionable!!
- WHWestley “Wade” HuangDec 23, 20253.0Not as good as it used to be
- TKTiffany KimDec 12, 20251.0I usually don’t write reviews, but this was ridiculous. I went to this Chipotle around 9:20–9:30 PM on December 11, and I stood at the counter for a good five minutes. I said “hello” multiple times. Not a single employee even bothered to look up. No greeting, no acknowledgment, nothing. They all just ignored me like I wasn’t even there. If you don’t want customers, just say that. This was honestly one of the worst customer service experiences I’ve had at a Chipotle.
- FFFlamDec 10, 20251.0I will drive past this location as well as the Geary location to go to a functioning Chipotle. At both locations employees do their best to not look at you and wait for someone else to do something. Its actually shocking
- SLSTS (Hohme Les)Nov 18, 20255.0W CHIPOTLE! I love going here and the workers are so nice!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Stonestown Galleria serve?
Chipotle serves customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at this location?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Stonestown Galleria offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for pickup or delivery from Chipotle at this location?
You can order online via their official website at https://order.chipotle.com/ or use the Chipotle app available in the Apple App Store.
Is this Chipotle location welcoming to the LGBTQ+ community?
Yes, this Chipotle location is welcoming and inclusive of the LGBTQ+ community.
Where is Chipotle Mexican Grill located within Stonestown Galleria?
It's located at 3251 20th Ave, Spc OP183, San Francisco, CA 94132, next to the Olive Garden restaurant in Stonestown Galleria.
Are there any popular nearby places to visit before or after dining at Chipotle Stonestown?
Yes, customers can visit Macy's Stonestown Galleria for shopping or enjoy a coffee at Peet's Coffee, both located nearby.
Can I combine a visit to Chipotle with beauty and fashion shopping nearby?
Absolutely, Lana Ricca clothing store and Charlotte Tilbury beauty supplies are nearby, allowing you to shop and dine conveniently.
What dessert or snack options are available near Chipotle Stonestown Galleria?
Nearby you can find Mochill Mochidonut bakery, Häagen-Dazs ice cream shop, and Honey Bar smoothie juice bar for dessert and snacks.
Does Chipotle at Stonestown Galleria accommodate dietary preferences and use fresh ingredients?
Yes, Chipotle follows 'Food with Integrity' principles, serving real, responsibly sourced ingredients without artificial additives, suitable for various dietary preferences.