Chipotle Lakeshore Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food freshness, portion sizes, and incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.
Cleanliness
Customers frequently mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Order Accuracy
There were consistent complaints about incorrect orders and missing items, particularly with online orders.
ES
elson de Saantana
Jan 4, 2026
5.0
Good
BB
Ben
Dec 26, 2025
2.0
David, the manager, had stale chips, humid and hard. We had a small side of white rice, which was hard and stale. We wanted a refund, but his comment was more along the lines of "not to our liking" than apologies for the humid, stale chips and stale rice. He also made a new rise but tasted it directly it with the same gloves he was using in that moment without changing them. It's unsanitary and with an attitude. He gave us a large chips, but they all seem to be from the same stale human
EN
Emil Ng
Nov 17, 2025
3.0
Food is fine but the tables are dirty and generally tidiness below average.
LL
livelypanda
Nov 9, 2025
5.0
Got generous portion sizes the last few times I ordered from here
YX
yalun xi
Sep 28, 2025
2.0
I’ve given this place a few tries. The last two visits were just unpleasant. I always order a burrito and the ingredients were so little that I was barely full. I saw a man in front of me ordering the same burrito but the size was much larger. Why was I being discriminated for being a woman? When I was in line, the server also gave me a very mean look. I’m really not sure why. I was disappointed with food. Tasty but bit worth the place!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located?
Chipotle Mexican Grill is located at 1523 Sloat Blvd, San Francisco, CA 94132, in the Lakeshore Plaza near Big 5 Sporting Goods.
What are the hours of operation for Chipotle Mexican Grill at Lakeshore Plaza?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced and wholesome ingredients.
What are some nearby places I can visit before or after eating at Chipotle?
Some nearby places include Noah's New York Bagels for breakfast or snacks, Big 5 Sporting Goods for outdoor gear shopping, and Tea Hut for bubble tea drinks.
Is there a hair salon near Chipotle Mexican Grill?
Yes, nearby hair salons include Supercuts, New Image Salon, and TS Hair Design.
Are there any medical or health-related services close to Chipotle at Lakeshore Plaza?
Nearby medical services include True Sound Hearing Aid Center, HearUSA, Lakeshore Dental, and the Family Medicine Center at Lakeshore.
How can I contact Chipotle Mexican Grill at Lakeshore Plaza?
You can call them at +1 415-592-2187 or email at ca.1637.lakeshore@chipotle.com.
Does this Chipotle location accept credit cards and offer catering services?
Yes, this Chipotle location accepts credit cards and offers catering services.