Chipotle Mexican Grill

3.7
329 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Lakeshore Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1523 Sloat Blvd, San Francisco, CA
94132, United States

Hours

Reviews

3.7
329 reviews
5 stars
140
4 stars
73
3 stars
37
2 stars
25
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food freshness, portion sizes, and incorrect orders.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Cleanliness

Customers frequently mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Order Accuracy

There were consistent complaints about incorrect orders and missing items, particularly with online orders.
  • ES
    elson de Saantana
    Jan 4, 2026
    5.0
    Good
  • BB
    Ben
    Dec 26, 2025
    2.0
    David, the manager, had stale chips, humid and hard. We had a small side of white rice, which was hard and stale. We wanted a refund, but his comment was more along the lines of "not to our liking" than apologies for the humid, stale chips and stale rice. He also made a new rise but tasted it directly it with the same gloves he was using in that moment without changing them. It's unsanitary and with an attitude. He gave us a large chips, but they all seem to be from the same stale human
  • EN
    Emil Ng
    Nov 17, 2025
    3.0
    Food is fine but the tables are dirty and generally tidiness below average.
  • LL
    livelypanda
    Nov 9, 2025
    5.0
    Got generous portion sizes the last few times I ordered from here
  • YX
    yalun xi
    Sep 28, 2025
    2.0
    I’ve given this place a few tries. The last two visits were just unpleasant. I always order a burrito and the ingredients were so little that I was barely full. I saw a man in front of me ordering the same burrito but the size was much larger. Why was I being discriminated for being a woman? When I was in line, the server also gave me a very mean look. I’m really not sure why. I was disappointed with food. Tasty but bit worth the place!

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located?

Chipotle Mexican Grill is located at 1523 Sloat Blvd, San Francisco, CA 94132, in the Lakeshore Plaza near Big 5 Sporting Goods.

What are the hours of operation for Chipotle Mexican Grill at Lakeshore Plaza?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.