Brand Certified
Chipotle Mexican Grill
3.6(393 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
400 Howard St, San Francisco, CA
94105, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(415) 442-0211
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ca/san-francisco/400-howard-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2828
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle SF 400 Howard Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
393 reviews
5 stars
158
4 stars
97
3 stars
44
2 stars
22
1 star
72
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and overflowing trash, leading to a negative dining experience.
Service Quality
Customers frequently reported slow, chaotic service with rude staff, contributing to frustration during visits.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with portion sizes, food preparation, and freshness, indicating inconsistency in quality.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, particularly with online and mobile orders.
Management Issues
Several reviews pointed to poor management and staffing practices, suggesting the need for better organization and training.
- NPNazli PE5 days ago3.0I came here after seeing the mouth-watering tv advertisement of sizzling steak on the grill ... Very disappointed with the quantity and the quality of the meat. Every other bite was very chewy and not edible. However, the service, friendliness and the clean atmosphere get full stars.
- SKSam KwonFeb 2, 20261.0Slowest + rudest staff of any Chipotle I've ever been to, special breed of incompetent
- LFLeo FonarevFeb 2, 20265.0Very tasty bowls and burritos
- TATravis AngladaJan 16, 20265.0Speaking of burritos. Get in line and grab a straw, drink up, and enjoy the coke and tortillas!
- JMJoshua MichaelJan 13, 20262.0This was my second visit to this Chipotle location, and unfortunately the experience was again disappointing. I understand that they stay busy with both dine-in and takeout orders, and I’m willing to give grace where it’s due—but the overall operation here feels chaotic and poorly managed. Whoever is running this location clearly needs support and a better system in place. The cleanliness was the biggest issue. The floors were dirty, tables were messy, and trash was overflowing throughout the dining area. In a restaurant this busy, tables and trash should be checked and maintained every 30 minutes to an hour like clockwork. Paying customers should not have to wipe down their own tables or hunt for a clean place to sit. Basic supplies were also missing. There was no ice in the machine, no forks or spoons stocked, and lids for drinks were nearly gone. The counter area was dirty as well. These are fundamental details that should be monitored continuously, especially during peak hours. A simple restocking and cleaning system would make a huge difference. What made this more frustrating was seeing several employees standing around behind the counter, appearing overwhelmed and unsure of what to do—like deer in the headlights. Time wasn’t being used efficiently, and no one seemed assigned to maintaining the dining area or addressing obvious issues. With clearer roles and leadership, this could be avoided. With the increased cost of eating at Chipotle these days, you’d expect that higher prices would come with a cleaner, more organized environment. Right now, that’s not the case at this location. The food itself is fine, but the lack of cleanliness and organization makes it hard to enjoy the experience or want to return anytime soon.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 400 Howard Street offer?
Chipotle offers Mexican fast-casual cuisine with customizable menu items such as burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill at 400 Howard Street?
The restaurant is open Monday through Saturday from 10:00 AM to 8:00 PM and is closed on Sundays.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I order online for Chipotle Mexican Grill at 400 Howard Street?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Is Chipotle Mexican Grill at this location committed to sustainable and responsibly sourced food?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that adhere to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Does this Chipotle location accept credit cards and gift cards?
Yes, they accept credit cards and also offer gift cards for purchase.
What is the contact information for Chipotle Mexican Grill at 400 Howard Street?
You can contact them by phone at +1 415-442-0211 or by email at CA.2828.SF400Howard@chipotle.com.
Which nearby transportation hub can help customers reach Chipotle Mexican Grill at 400 Howard Street?
The Salesforce Transit Center, a bus and train station nearby, provides convenient access for customers visiting the restaurant.
Are there any nearby coffee shops where customers can visit before or after dining at Chipotle?
Yes, Andytown Coffee Roasters is a nearby coffee shop where customers can enjoy coffee and snacks before or after their meal.
What nearby grocery or market options are available for customers near Chipotle Mexican Grill at 400 Howard Street?
Jasper's Market SF is a nearby grocery store and bakery that customers might visit in the area.
Brand Certified Facts from Chipotle Mexican Grill
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