Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Fernando,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,116 reviews
5 stars
505
4 stars
225
3 stars
136
2 stars
64
1 star
186
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and mistakes with orders.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty tables and pest issues.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about burnt chicken, missing items, and incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
- JGJr Gmz1 day ago2.0Order a family meal..receive more legs than tighs...took forever ..no salsa..no plates..order a 2 salad plates and it was 90% lettuce..order to go did not check until I got home..too late and too lacy to going back..
- WIWilliam Bilsland III6 days ago5.0Nice location, clean, helpful and friendly employees.
- MMMaria C. Topete MacedoJan 2, 20265.0Muy buena
- MHMaria HernandezDec 19, 20255.0Great service.
- DADenise AldanaDec 15, 20251.020 mins for food to be called was on side for 10 mins. Cashier comes around counter to help person with ebt at kiosks touching screen and her card from her chest went back to food no gloves no washed hands. MANAGER not coming to her when I asked for a refund. This place is trash. Needs management and classes.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Fernando?
El Pollo Loco is open Monday to Sunday from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located in San Fernando?
El Pollo Loco is located at 1125 Truman St, Unit C2, San Fernando, CA 91340, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken dishes.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, customers can order online via their website or through the El Pollo Loco mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What are some nearby places of interest around El Pollo Loco?
Nearby places include 30/30 Fitness gym, GameStop video game store, Starbucks coffee shop, Wingstop chicken restaurant, and Mission Plaza shopping center.
Can I visit Starbucks near El Pollo Loco for coffee before or after my meal?
Yes, there is a Starbucks nearby where you can enjoy coffee or a snack before or after dining at El Pollo Loco.
Are there other fast food or chicken restaurants close to El Pollo Loco?
Yes, Wingstop and Chipotle Mexican Grill are nearby fast food restaurants offering chicken and Mexican cuisine options.