Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Fernando,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,107 reviews
5 stars
500
4 stars
225
3 stars
136
2 stars
62
1 star
184
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are mixed; while some report friendly and efficient service, others highlight rudeness and lack of attention to orders.
Order Accuracy
Many customers express frustration with incorrect orders, missing items, and failure to accommodate specific requests.
Cleanliness
Several reviews mention cleanliness issues, including dirty tables and unsanitary conditions, which detract from the dining experience.
Food Quality
Food quality is inconsistent; while some customers praise the taste and freshness, others report issues like burnt or undercooked chicken.
Management Issues
There are complaints about unprofessional behavior from management and staff, impacting overall customer satisfaction.
- YYYXYXYXYNov 9, 20251.0Horrible Leftovers, Chicken was burnt and small , Rice was hard like plastic and the corn was also hard and plastic like Every single visit to this location was a total disappointment. Tried calling but no answer almost if they know that people are calling to complain.y reviews on Google are super popular and I truly hope that the management gets their act together. $40 for a 8 piece family meal and they forgot the Churos . Management response is "Copy and Paste" every single complaint has the same lame apology that offers no help at at all. Never again I'm going to give my business here.
- DPDelmy PortilloNov 6, 20255.0Good customer services
- MRManuel RiveraOct 24, 20254.0Good service...
- GRGil RamirezSep 18, 20255.0Great EBT 😎
- MGMarizol GarciaSep 8, 20251.0Temp of restaurant was too cold. Ordered dine-in but was packaged to-go but fine because we decided to eat outside since it was freezing in the restaurant. Ordered a chicken leg a la carte for my 10 year old daughter and they put her chicken leg in my meal plate without telling me. We were already sitting down outside and realized her chicken leg wasn’t in the bag. I had to pack up my order to go ask about the chicken leg since I don’t leave my daughter by herself. Girl at the counter said we packed it in your meal. I ordered it l a carte and not a 3 piece for a reason. I didn’t say anything about that to her. Went back outside open my plate and took the chicken leg from plate and gave to my daughter. We are ready to eat; no fork provided. Had to tell my daughter to ask for one which I don’t like sending her places without me but all of our food was already out in the table. We start eating and realize they didn’t give us napkins either. I decided to do without because I didn’t want to leave my daughter alone and didn’t want to send her in AGAIN for something else. It was such an inconvenience to have to go into the store to ask for items that should have been provided in the first place and communicated to me, especially because I was alone with my daughter and we were eating outside. There was no attention to detail. Also the tables table outside were dirty, mind you I know they are outside table but they also need to included in the cleaning rotation.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Fernando?
El Pollo Loco is open Monday to Sunday from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located in San Fernando?
El Pollo Loco is located at 1125 Truman St, Unit C2, San Fernando, CA 91340, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken dishes.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, customers can order online via their website or through the El Pollo Loco mobile app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
What are some nearby places of interest around El Pollo Loco?
Nearby places include 30/30 Fitness gym, GameStop video game store, Starbucks coffee shop, Wingstop chicken restaurant, and Mission Plaza shopping center.
Can I visit Starbucks near El Pollo Loco for coffee before or after my meal?
Yes, there is a Starbucks nearby where you can enjoy coffee or a snack before or after dining at El Pollo Loco.
Are there other fast food or chicken restaurants close to El Pollo Loco?
Yes, Wingstop and Chipotle Mexican Grill are nearby fast food restaurants offering chicken and Mexican cuisine options.