Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Fernando,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,324 reviews
5 stars
663
4 stars
304
3 stars
146
2 stars
65
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Several reviews mentioned issues with food quality, including undercooked chicken, burnt items, and incorrect orders.
Cleanliness
Multiple customers noted cleanliness issues in the restaurant, including dirty dining areas and unsanitary conditions.
Management
Feedback indicated dissatisfaction with management, citing unprofessional behavior and lack of organization.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and specific staff members for their excellent service.
- OComar chavezDec 21, 20251.0No regreso nunca tienen nada y mi sopa salió rancia las tortillas
- STSofia TortillaDec 12, 20251.0They have the restaurant indoor close, due to renovation and they refused to take two separate orders in the driver thru. They are the ones who have restaurant close to take orders inside, so they should have allowed at least two order but NO
- MFMelissa FDec 12, 20251.0I order through the app and the app didn’t say that it was under construction so had to go through drive through to pick up my order
- FAFrancisco AvinaDec 12, 20253.0Food was good but they got my online order wrong didn't have time to go in and correct it since I had to go back to work
- HPHumberto PayanDec 11, 20252.0The taste is still there, and that’s why I keep visit pollo loco. However, since Covid, you have to argue to get some salsa roja and that’s my experience at any pollo loco in the SFV. It’s annoying and the reason I don’t visit more often. This is one of the my closer locations and it’s a shame I have to go through this every single time.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in San Fernando?
El Pollo Loco in San Fernando is open Monday to Friday from 9:30 AM to 11:30 PM, Saturday from 9:30 AM to 11:00 PM, and Sunday from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Is there a mobile app available for ordering from El Pollo Loco?
Yes, you can order from El Pollo Loco using their official mobile app available on the Apple App Store.
Can I find El Pollo Loco at 12930 Foothill Blvd, San Fernando, CA?
Yes, the El Pollo Loco location is at 12930 Foothill Blvd, San Fernando, CA 91342.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi for customers dining in.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food, specializing in fire-grilled chicken with authentic recipes and handmade guacamole and salsas.
What nearby fast food options are close to El Pollo Loco in San Fernando?
Nearby fast food options include KFC, McDonald's, Taco Bell, WaBa Grill, Jersey Mike's Subs, and Quiznos, giving you plenty of diverse dining choices in the area.
Are there any shopping options near El Pollo Loco?
Yes, near El Pollo Loco you can visit The North Face Outlet and New Star Activewear for retail and sporting goods shopping.
What entertainment or attraction options are near El Pollo Loco?
Nearby entertainment options include The Basement, an escape room and amusement park, as well as Dark House Entertainment for arts and entertainment activities.