Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Fernando,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,317 reviews
5 stars
662
4 stars
304
3 stars
145
2 stars
64
1 star
142
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported issues with food quality, including burnt, dry, and undercooked chicken, as well as unsatisfactory flavors.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Management Concerns
Several customers expressed dissatisfaction with management, citing unprofessional behavior and lack of organization.
Cleanliness
There were complaints about the cleanliness of the restaurant, including dirty dining areas and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted good food quality on occasion.
- TRTonya Rios1 day ago1.0This place is gotten so Stingy, combos don't come with drinks anymore and then chicken is not cooked ALL the way 🤨‼️ Even though mine was supposed to be well done it had EXTREME amounts of FAT running ALL through it but if they'd cook it slow and long the fat Burns out!! I asked the assistant manager could he please microwave to Nuke the Fat but he wouldn't because I had already touched it so he said it's Cross Contamination 😂😆😂 WELL CROSS CONTAMINATION TO SERVE PEOPLE HALF COOKED CHICKEN TOO 🤨‼️‼️ I COULDN'T EAT IT I WILL HAVE TO WAIT UNTIL I GET HOME IN HIGHLAND PARK I HOPE IT DOESN'T SPOIL BEFORE THEN BECAUSE IM ON THE BUS ‼️‼️ AND JUST THINK I ACTUALLY GOT OFF THE BUS FOR THIS CRAP WHEN I COULD HAVE WENT TO THE ONE ON ROSCOE OR KITTRIDGE 🤨 BOTH ARE WAY BETTER AND THEY COOK THEIR CHICKEN THOROUGHLY INSIDE. I REALLY DIDN'T WANT TO GIVE 1 STAR BUT THE Assistant manager was nice but the small portion of sides and I had to buy my drink separately made for a TERRIBLE experience and I'm still hungry ‼️ I wouldn't RECOMMEND THIS LOCATION 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽‼️
- CHC Hdz3 days ago1.0Really Bad customer Service and Cold food would not recommend This Location Rude drive through staff !!!
- PNPilar NavarroNov 7, 20255.0Fast food Very clean establishment. Staff extremely friendly and courteous
- JMJust MomNov 7, 20253.0The cashier could NOT have worked any harder. He is to be commended. But... The store was filthy! There was food all over the floor in the kitchen area and the counters. The dining room was in need of service and the rest of the employees could have cared less about anything going on. We watched the manager leave in the midst of all this chaos without a care in the world (715pm). But he did make sure he took his dinner with him.
- LRLuis RangelSep 22, 20251.0A live cockroach walking on my food… server took food back before I was able to get a photo… got a refund tho as expected
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in San Fernando?
El Pollo Loco in San Fernando is open Monday to Friday from 9:30 AM to 11:30 PM, Saturday from 9:30 AM to 11:00 PM, and Sunday from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Is there a mobile app available for ordering from El Pollo Loco?
Yes, you can order from El Pollo Loco using their official mobile app available on the Apple App Store.
Can I find El Pollo Loco at 12930 Foothill Blvd, San Fernando, CA?
Yes, the El Pollo Loco location is at 12930 Foothill Blvd, San Fernando, CA 91342.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi for customers dining in.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves Mexican food, specializing in fire-grilled chicken with authentic recipes and handmade guacamole and salsas.
What nearby fast food options are close to El Pollo Loco in San Fernando?
Nearby fast food options include KFC, McDonald's, Taco Bell, WaBa Grill, Jersey Mike's Subs, and Quiznos, giving you plenty of diverse dining choices in the area.
Are there any shopping options near El Pollo Loco?
Yes, near El Pollo Loco you can visit The North Face Outlet and New Star Activewear for retail and sporting goods shopping.
What entertainment or attraction options are near El Pollo Loco?
Nearby entertainment options include The Basement, an escape room and amusement park, as well as Dark House Entertainment for arts and entertainment activities.