Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Dimas,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
700 reviews
5 stars
319
4 stars
148
3 stars
90
2 stars
44
1 star
99
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the chicken while others reported issues like burnt or undercooked items.
Customer Service
Customer service is inconsistent, with many complaints about rudeness, mistakes in orders, and long wait times.
Cleanliness
Several customers noted that the restaurant and kitchen areas were dirty, impacting their dining experience.
Value
Some customers feel that the portion sizes are small for the price, while others appreciate the affordability of meals.
- ETEduardo TovarNov 15, 20255.0Wonderful food at an affordable price with an engaging team. Takes a good village to garner that reputation and foster a clean, enthusiastic work culture
- ISIgnacio SaucedoOct 23, 20251.0Bad the portions are too small sometimes the street vendors give better deals
- HRHawaii RushOct 8, 20252.0Be prepared to get stuck in traffic here they take super long and the store/ drive through is in a mini shopping mall bumper to bumper traffic waited in line for 30 minutes. I'm stuck and I can't leave.
- DDDavidSep 26, 20255.0We had some issues with the app and the manager was really helpful.
- JRJesus RiosSep 18, 20251.0Went through the drive-thru messed up my order . I call the restaurant when I got home. She said she was she was going to write my name down so I can go back another day and get a meal. I drove all the way back the manager wouldn't even help me he wouldn't even talk to me she told me that they have nothing for me. Bad service. He treated me like if I was a guy from the streets asking for free food.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in San Dimas?
El Pollo Loco in San Dimas is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Where is El Pollo Loco located in San Dimas?
El Pollo Loco is located at 1006 W Arrow Hwy, San Dimas, CA 91773, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
How can I order food online from El Pollo Loco?
You can order food online at El Pollo Loco through their official ordering site: https://order.elpolloloco.com/menu/w-arrow-hwy-s-lone-hill-ave or via their mobile app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco in San Dimas has a drive-through for convenient ordering and pickup.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available at El Pollo Loco for customers to use.
What nearby fitness center can I visit before or after dining at El Pollo Loco?
Paradise Gym, a sports and recreation venue, is nearby where you can work out or relax before or after your meal at El Pollo Loco.
Are there any nearby coffee shops close to El Pollo Loco?
Yes, Starbucks and inhouse coffee, a coffee shop and bakery, are located near El Pollo Loco, great for grabbing a coffee before or after your visit.
What other restaurants are near El Pollo Loco where I could explore different dining options?
Nearby dining options include Boston Market for American food, Papa John’s Pizza for pizza delivery, Burger King and BurgerIM for burgers, and Papas Best Sandwiches & More for sandwiches.