Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including unhelpful staff, incorrect orders, and rude behavior from employees.
Food Quality
Mixed reviews on food quality; some customers enjoyed their meals while others complained about cold, dry, or poorly prepared items.
Cleanliness
Several reviews noted cleanliness issues in the dining area and restrooms, with some customers expressing disappointment over untidy conditions.
Value for Money
Customers had varying opinions on pricing, with some feeling that food was overpriced for the quality received.
SG
scott gollahon
Dec 19, 2025
1.0
I literally just went through the drive thru and asked what the difference in sizes were between their medium and large frostee. Since I haven't had one in years I wasn't sure which one I wanted the person in the drive thru said um took a moment and said they didn't know. I replied you don't know the sizes of your drinks and they said yes so I moved on and they didn't get my money that I work very hard for. I have gotten to the point where I genuinely expect HORRIBLE service wherever I go and usually I'm not disappointed but this is RIDICULOUS. As a consumer I asked an extremely simple question I wasnt trying to be difficult I just was driving by after work and said you know what I think I'll get an ice cream shouldve been a quick and easy experience but not in today's America in today's America no one knows how to do their jobs and whats worse is they don't even attempt to. Anyways I'll clearly survive without my frostee but maybe next time when another customer asks an INCREDIBLY simple question the employees on duty could actually pretend they want to be there and attempt to answer the question.....I know, I know I'm asking too much LOL
KM
Kellen Maciejewski
Dec 18, 2025
1.0
Food was overpriced and very poor. Fries were soggy and over salted and I couldn’t even eat them. Never going here again, burger tasted like it was a day old.
MS
Mckenzie Sanchez
Oct 16, 2025
1.0
Trash, they also charge $54 cents for a sauce LOL- times must be hard
JP
Jeremy Patterson
Sep 11, 2025
1.0
if you have $12 to waste on cold flavorless food, this is your spot
SL
Sangwoo Lee
Sep 9, 2025
1.0
I had one of the most frustrating and unprofessional experiences at the Wendy’s in 4S Ranch. I placed an online order through the Wendy’s app and went to pick it up, only to be told that they had given my order to someone else. Mistakes happen, but when I asked them to simply remake the order, the staff refused. Instead, they repeatedly told me to “contact corporate for a refund” because they had already given my food away.
What made the situation even worse was the attitude of the employee named Maria. Rather than taking responsibility or trying to fix their mistake, she treated us as if we were inconveniencing her. Eventually, she ignored us completely and walked away to the back, refusing to deal with the problem.
This is absolutely unacceptable. A restaurant should stand behind its service and correct errors on the spot, not push customers away with dismissive behavior. Wendy’s corporate needs to seriously review how this location is being managed, because the lack of accountability and basic customer service here is appalling.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular operating hours for Wendy's at 10536 Craftsman Way?
Wendy's is open every day from 6:30 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 10536 Craftsman Way offers drive-thru service daily from 6:30 AM to midnight.
Can I order Wendy's food for delivery near this San Diego location?
Yes, delivery is available. You can check delivery availability and order via the Wendy's app or at order.wendys.com by entering your address.
Is breakfast served at this Wendy's?
Yes, this Wendy's location serves breakfast with options including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on Craftsman Way?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and pricing information?
Menu and pricing details can be found online at order.wendys.com or via the mobile app by selecting this location.
How can I provide feedback or contact Wendy's at this location?
You can contact them directly at (858) 592-9855 or use the Wendy's Customer Care team through their Contact page or customer satisfaction survey online.
Are there other dining options near Wendy's at 10536 Craftsman Way?
Yes, nearby restaurants include Zocalo, Chipotle Mexican Grill, Miguel's Cocina, Baskin-Robbins, Brett's BBQ, Joyee's Dumpling House, Sublime Pizza, and Sea Salt Pho & Sushi, providing a variety of cuisines to choose from.
What nearby businesses can customers visit before or after dining at Wendy's?
Customers can visit places like Wells Fargo ATM, Bank of America ATM, AT&T store, and iCRYO for health therapies, making it convenient for errands or wellness activities around their meal time.
Are there any nearby coffee or tea shops close to Wendy's?
Yes, The Coffee Bean & Tea Leaf and Teaspoon bubble tea are nearby, perfect for grabbing a beverage before or after your meal at Wendy's.