Customer Service
Feedback on customer service is mixed, with some praising staff for being kind and helpful, while others report rudeness and unprofessional behavior.
Food Quality
Many customers express disappointment with food quality, citing issues like stale items, incorrect orders, and smaller portion sizes.
Cleanliness
Numerous reviews mention cleanliness issues, particularly in restrooms and dining areas, with some describing the environment as dirty.
Pricing
Customers frequently comment on high prices relative to food quality, with many feeling that the cost does not match the value received.
Menu Changes
Several customers are unhappy with recent menu changes, specifically the removal of favorite items and perceived decline in food options.