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McDonald's

3.5
(1040 reviews)

Business Details

5824 Montezuma Road, San Diego, CA
92115, United States
(619) 432-1589
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
5824 Montezuma Road, San Diego, CA
92115, United States

Hours

Reviews

3.5
1,040 reviews
5 stars
376
4 stars
207
3 stars
199
2 stars
76
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Food Quality

Several reviews mentioned cold or improperly prepared food, with complaints about missing items and poor overall quality.

Location Issues

Customers noted the lack of a drive-thru, limited parking, and confusing layout, contributing to a frustrating experience.

Management Concerns

There were multiple mentions of poor management and staffing issues, leading to disorganization and inadequate customer service.
  • JM
    Jovelle Mendoza
    Feb 19, 2026
    3.0
    I literally only ordered a vanilla cone and it was obviously very busy. I don’t care if I have to wait but ON MY MOTHER I thought they called my number so I went up there and asked this older man working. Then all of a sudden I hear this agitating, grating voice from the black woman in the back. She proceeds to yell at me to wait and is complaining like a crazy person. I apologize, and I did apologize to the sweet little woman with blue hair who gave me my cone if I came off as rude or impatient. I think that it is incredibly rude and disrespectful to not be included in a conversation and add to it when you don’t even know what’s going on, which is what that woman in the back did. It seemed like everyone else who was working, the older man and woman with blue hair were stressed out only because the larger woman was hooting and hollering at everyone. Edit-Just found out she’s the manager.
  • VB
    Valeria Barroso
    Feb 19, 2026
    1.0
    Waited there for a long time and never ended up getting any food and the receipt was blank.
  • MS
    Maria Serrano
    Dec 10, 2025
    3.0
    There’s no drive thru
  • RD
    Ryan Dietrich
    Nov 16, 2025
    1.0
    avoid this location at all costs! Even if you order ahead of time in the app, you will be waiting at at least 20 to 30 minutes for your order when you arrive. This is not a one time thing, it’s been happening since the end of October 2025.
  • RH
    Rahim Harez
    Nov 3, 2025
    1.0
    One of the worst and rudest McDonald staff ever if not the worse in sd , always angry and rude , the food always comes cold and missing items , never had a right order at night always , they don’t fill up the whole drinks , specially when it’s night and one of em stand outside to handle the order , never saw him smiling or saying you welcom , asked him for more ranch and said to me you already have one , I said pls give me one more and he didn’t answer and left , horrible place

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on Mondays?

McDonald's is open 24 hours on Mondays, from 12:00 AM to 11:59 PM.

Does this McDonald's offer drive-through service, and what are its hours?

Yes, this McDonald's offers a drive-through service that is available 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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