Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
930 reviews
5 stars
470
4 stars
188
3 stars
117
2 stars
50
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, particularly highlighting managers like Arturo and Leonor for their exceptional service.
Food Consistency
There are mixed reviews regarding food quality, with some customers enjoying the meals while others reported issues with undercooked or bland food.
Cleanliness
Several reviews noted cleanliness and a welcoming atmosphere, although some customers reported unsanitary conditions and unpleasant odors.
Order Accuracy
A recurring complaint is the frequent inaccuracy of orders, particularly at the drive-thru, leading to customer frustration.
Portion Sizes
Customers expressed dissatisfaction with shrinking portion sizes and inconsistent food quality, impacting overall value.
- CBCheryl BowmanNov 8, 20255.0I ordered through doordash they forgot to put my flan dessert in the order I gave five stars for the service because Arturo the manager offered to bring it to my house and add one more for my inconvenience. That was very kind of him and because of that I gave them a review. The chicken I gave 4 Stars it wasn't fresh and they were small pieces for a 8-piece family meal. Arturo deserves a raise because he went up and Beyond to make sure that we were satisfied for not receiving our dessert that we paid for. Fast food is very hard work and demanding.
- JJjose manuel jaraSep 26, 20255.0Primera vez que los visito de Tijuana compré una canasta me encantó el servicio de las chicas es estupendo 😀 el sabor es bueno
- HMHector MendezSep 9, 20255.0Very friendly employees Specially evenings Very good service at drive thrue Very good service at dine in Every employee very nice and friendly very helpful
- SBSANDY BARAJASAug 12, 20255.0WALK IN OR DRIVE TRU , STEPHANIE AND LABOOBOO AND ALL TEAM ALWAYS SMILING AND THE DINER ALWAYS SPOTLESS EVERYTHING PERFECT ✨💖✨🥰🥰🥰🥰🥰
- SSSusieJul 30, 20255.0By far the best Pollo Loco location I've been to. The staff is very friendly and quick. The food is always delicious and freshly made. I will keep coming back again and again.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco located at 1535 Palm Ave, San Diego?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services in San Diego?
Yes, El Pollo Loco provides delivery services at this location.
Can I order food online from El Pollo Loco in San Diego?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also checks.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco serves authentic Mexican cuisine featuring fire-grilled marinated chicken and handmade guacamole and salsas.
Does this location of El Pollo Loco offer catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-through option available at El Pollo Loco on Palm Ave?
Yes, this location offers a drive-through service.
What nearby fast food restaurants can I visit around El Pollo Loco at 1535 Palm Ave?
Nearby fast food options include Popeyes Louisiana Kitchen, Subway, Little Caesars Pizza, Rally's at 1545 Palm Avenue, and DKChe, offering a variety of cuisines ranging from chicken to pizza and sandwiches.
Are there any nearby places where I can do my laundry near El Pollo Loco at Palm Ave?
Yes, Highway Laundry and Eco Laundry are nearby laundromats where you can get laundry and dry cleaning services close to El Pollo Loco.
What local amenities are available near El Pollo Loco that might be useful during my visit?
Nearby amenities include a Wells Fargo ATM for banking needs, Trend Nails and Exclusive Barber Shop for beauty services, and Father Joe's Villages Thrift Store & Donation Center for shopping.