Brand Certified
El Pollo Loco
3.9(942 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
1535 Palm Ave, San Diego, CA
92154, United States
Certified by El Pollo Loco • Feb 22, 2026
(619) 423-6912
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/san-diego/1535-palm-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
3.9
942 reviews
5 stars
478
4 stars
189
3 stars
118
2 stars
50
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers praised the friendly and helpful staff, particularly highlighting individual employees who went above and beyond.
Food Consistency
There were mixed reviews about food quality, with some customers enjoying the meals while others reported issues with freshness and portion sizes.
Order Accuracy
Multiple reviews indicated frequent problems with incorrect orders and missing items, particularly in the drive-thru.
Cleanliness
While some customers noted improvements in cleanliness, others reported unsanitary conditions and concerns about the kitchen.
Management Issues
Several reviews mentioned dissatisfaction with management, particularly regarding customer service and handling of complaints.
- LOLeyley OngFeb 13, 20261.0What kind of chicken quesadilla is this big wrap less ingredients inside of it. I was expecting something great but no its a disappointed. First time trying this but it will be the last
- RDRicardo dpFeb 4, 20265.0Excelente servicio y de la comida Riquísima y muy buena porción en cuanto Pueda voy a regresar.. Muchas Gracias...
- VVVictor A VazquezFeb 1, 20265.0Great place to eat
- JAJesus AguileraJan 24, 20261.0Not greeted or told to use the kiosk to order. Employee stingy with the salsa and out of salsa roja. Had to ask for more salsa even though I entered the amount of salsa wanted in my order.
- CCCarriesharingJan 7, 20265.0I walked in and a gentleman smiled and nodded as he worked and a young woman greeted me. I hope I get her name right… “Anjelica “ I’m have a short term memory moment as the restraunt is close so I walked a few blocks to it I remember her name had J where you would expect a G. She made my evening ! She was kind and helpful. Willing to help me. I appreciated her attitude. She work well with all the customers that came in while I was there. I would say she went above and beyond to make everyone’s experience a good one. It was a very pleasant atmosphere the food was eye appealing and fresh. My chicken greens were crisp and tasty a good assortment of veggies. I ordered a half of chicken with Mac & cheese and coleslaw my friend devoured. Thank you for the good experience and food! Definitely would recommend the El Pollo Loco at 1535 Palm Ave San Diego, Ca 92154. 16th and Palm in Eggar Highlands. <-south-bay Chk 8320 6:46pm (9999912)
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco located at 1535 Palm Ave, San Diego?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services in San Diego?
Yes, El Pollo Loco provides delivery services at this location.
Can I order food online from El Pollo Loco in San Diego?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also checks.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco serves authentic Mexican cuisine featuring fire-grilled marinated chicken and handmade guacamole and salsas.
Does this location of El Pollo Loco offer catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-through option available at El Pollo Loco on Palm Ave?
Yes, this location offers a drive-through service.
What nearby fast food restaurants can I visit around El Pollo Loco at 1535 Palm Ave?
Nearby fast food options include Popeyes Louisiana Kitchen, Subway, Little Caesars Pizza, Rally's at 1545 Palm Avenue, and DKChe, offering a variety of cuisines ranging from chicken to pizza and sandwiches.
Are there any nearby places where I can do my laundry near El Pollo Loco at Palm Ave?
Yes, Highway Laundry and Eco Laundry are nearby laundromats where you can get laundry and dry cleaning services close to El Pollo Loco.
What local amenities are available near El Pollo Loco that might be useful during my visit?
Nearby amenities include a Wells Fargo ATM for banking needs, Trend Nails and Exclusive Barber Shop for beauty services, and Father Joe's Villages Thrift Store & Donation Center for shopping.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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