Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
935 reviews
5 stars
473
4 stars
189
3 stars
117
2 stars
50
1 star
106
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Arturo and Anjelica for their exceptional service.
Food Consistency
There are mixed reviews regarding food quality, with some customers enjoying the meals while others reported issues with freshness and portion sizes.
Cleanliness
Several reviews noted cleanliness and a pleasant atmosphere, although some customers raised concerns about hygiene and odors in the restaurant.
Order Accuracy
A recurring issue is the frequent mistakes with orders, particularly in the drive-thru, leading to customer frustration.
Management Issues
Some reviews indicated problems with management, including complaints about rude behavior and inadequate responses to customer concerns.
- CCCarriesharing5 days ago5.0I walked in and a gentleman smiled and nodded as he worked and a young woman greeted me. I hope I get her name right… “Anjelica “ I’m have a short term memory moment as the restraunt is close so I walked a few blocks to it I remember her name had J where you would expect a G. She made my evening ! She was kind and helpful. Willing to help me. I appreciated her attitude. She work well with all the customers that came in while I was there. I would say she went above and beyond to make everyone’s experience a good one. It was a very pleasant atmosphere the food was eye appealing and fresh. My chicken greens were crisp and tasty a good assortment of veggies. I ordered a half of chicken with Mac & cheese and coleslaw my friend devoured. Thank you for the good experience and food! Definitely would recommend the El Pollo Loco at 1535 Palm Ave San Diego, Ca 92154. 16th and Palm in Eggar Highlands. <-south-bay Chk 8320 6:46pm (9999912)
- MMMargarito Navarro MedinaNov 30, 20255.0Mui bueno
- RSRabdy StanleyNov 25, 20251.0Terrible they always mess up my food the manager Monica needs to be fired ! She refuses to give me any service after she is the one that messed up my food yelled at me through the window of the drive thru told me she will not fix my food and not to come back but this is not fair this location is made for residents of imperial Beach and there family's but apparently the manager of Monica told me that she owns the place and not to come back so I gave this El Pollo loco location 0 stars because they always mess up my food and manager says she owns the place and not to come back I hope the corporation of Pollo loco then she turns customers away
- CBCheryl BowmanNov 8, 20255.0I ordered through doordash they forgot to put my flan dessert in the order I gave five stars for the service because Arturo the manager offered to bring it to my house and add one more for my inconvenience. That was very kind of him and because of that I gave them a review. The chicken I gave 4 Stars it wasn't fresh and they were small pieces for a 8-piece family meal. Arturo deserves a raise because he went up and Beyond to make sure that we were satisfied for not receiving our dessert that we paid for. Fast food is very hard work and demanding.
- JJjose manuel jaraSep 26, 20255.0Primera vez que los visito de Tijuana compré una canasta me encantó el servicio de las chicas es estupendo 😀 el sabor es bueno
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco located at 1535 Palm Ave, San Diego?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services in San Diego?
Yes, El Pollo Loco provides delivery services at this location.
Can I order food online from El Pollo Loco in San Diego?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also checks.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco serves authentic Mexican cuisine featuring fire-grilled marinated chicken and handmade guacamole and salsas.
Does this location of El Pollo Loco offer catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-through option available at El Pollo Loco on Palm Ave?
Yes, this location offers a drive-through service.
What nearby fast food restaurants can I visit around El Pollo Loco at 1535 Palm Ave?
Nearby fast food options include Popeyes Louisiana Kitchen, Subway, Little Caesars Pizza, Rally's at 1545 Palm Avenue, and DKChe, offering a variety of cuisines ranging from chicken to pizza and sandwiches.
Are there any nearby places where I can do my laundry near El Pollo Loco at Palm Ave?
Yes, Highway Laundry and Eco Laundry are nearby laundromats where you can get laundry and dry cleaning services close to El Pollo Loco.
What local amenities are available near El Pollo Loco that might be useful during my visit?
Nearby amenities include a Wells Fargo ATM for banking needs, Trend Nails and Exclusive Barber Shop for beauty services, and Father Joe's Villages Thrift Store & Donation Center for shopping.