Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery service to its customers.

Can I find the El Pollo Loco menu and order online?

Yes, you can view the menu at http://www.elpolloloco.com/our-food/ and order online at https://order.elpolloloco.com/menu/carmel-mountain-rd-highland-ranch-rd.

What types of payment does El Pollo Loco accept?

El Pollo Loco accepts American Express, Check, Discover, and Visa payments.

Does El Pollo Loco provide catering services?

Yes, El Pollo Loco offers catering services.

Is there a drive-through available at El Pollo Loco?

Yes, El Pollo Loco has a drive-through service for your convenience.

What nearby places can I visit before or after dining at El Pollo Loco?

You can visit Carmel Mountain Ranch Town Center for shopping or relax at Carmel Mountain Regional Park, both close to El Pollo Loco.

Are there other food options around El Pollo Loco?

Yes, nearby dining options include In-N-Out Burger, McDonald's, and ZENSHI Handcrafted Sushi.

What financial services are nearby El Pollo Loco?

Bank of America, U.S. Bank, Union Bank, and Coinstar are nearby financial service providers for your convenience.

Brand Certified

El Pollo Loco

4.3

(531 reviews)

Get Directions Order Menu Call Website

Business Details

11895 Carmel Mountain Rd, San Diego, CA

92128, United States

(858) 451-1884

https://restaurants.elpolloloco.com/ca/san-diego/11895-carmel-mountain-rd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant

While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

DeliveryAvailable
DebitAvailable
Accepts checksAvailable
Drive-throughAvailable
[Free/Paid] wi-fiNot available

Location

El Pollo Loco

11895 Carmel Mountain Rd, San Diego, CA

92128, United States

Get Directions

Hours

Monday10:00 AM - 10:00 PM

Tuesday10:00 AM - 10:00 PM

Wednesday10:00 AM - 10:00 PM

Thursday10:00 AM - 10:00 PM

Friday10:00 AM - 10:00 PM

Saturday10:00 AM - 10:00 PM

Sunday10:00 AM - 10:00 PM

Reviews

4.3

531 reviews

5 stars

333

4 stars

108

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent food quality reported, with some customers experiencing dry chicken and undercooked shrimp, while others praised the deliciousness and freshness of the food.

Customer Service

Mixed reviews on customer service; some staff received high praise for friendliness and efficiency, while others were criticized for rudeness and poor communication.

Cleanliness

Many customers noted the cleanliness of the restaurant, with specific locations highlighted as particularly well-maintained.

Order Accuracy

Several complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Value for Money

Concerns raised about portion sizes and pricing, with some customers feeling that the value does not match the cost.

LB
leonard butts
1 day ago
5.0
Great staff
TD
Terry DiFalco
Jan 30, 2026
1.0
Usually love El Pollo Loco but this evening I went through the drive thru and the girl was very rude when I asked a question. She told me "just pull through". Plus the food was not good. The outside of the chicken was like jerky. Even the coleslaw wasn't as good as it usually is. I've been going to this location for years but unfortunately this will be my last visit.
SR
Steve Ruth
Dec 24, 2025
2.0
Chicken was very dry..
ML
Michael Lodman
Dec 15, 2025
1.0
When El Pollo Loco is good, it's phenomenal. Unfortunately some of these restaurants have a habit of selling chickens that have been overcooked to the point of being near jerky, and since it's to drive-thru customers, they usually get away with it. As a result I don't eat at El Pollo Loco restaurants near as often as I might - it's a 50/50 proposition what I'll get. This was last night's 12 piece family dinner from this restaurant, and it was near inedible, so dried-out it was like it would have kept for the winter unrefrigerated.
AW
Aaron Wyant
Nov 19, 2025
5.0
Had a great experience today!! Great location.