Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
527 reviews
5 stars
331
4 stars
108
3 stars
48
2 stars
13
1 star
27
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, although there were some complaints about undercooked items and inconsistent portion sizes.
Customer Service
While many reviews highlighted friendly and helpful staff, there were notable instances of poor service and rudeness from certain employees.
Cleanliness
Most customers found the location to be clean and well-maintained, contributing positively to their dining experience.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Value for Money
Some customers felt that prices were high relative to portion sizes, leading to concerns about value.
- AWAaron Wyant5 days ago5.0Had a great experience today!! Great location.
- DLDan LoyolaNov 10, 20255.0Delicious grilled chicken as always!
- SSSmokeypeate SPNov 2, 20251.0$10 for this scrimp Lil quesadilla? What a complete waste of time and a ruined meal and money! Are you in the business if ruining your customers meals and leaving then hungry and stealing their money? False advertisement IS theft. Let that sink in. Look in the mirror!
- AOAlondra OCSep 11, 20255.0This place is amazing staff super friendly and food tasty like always! For sure coming back! 👏🏻
- HFHans FotoAug 30, 20255.0Delicious chicken every time. This location is has a large indoor dinning area. There is tons of parking all around and a drive-through. Staff has always been really helpful.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco at 11895 Carmel Mountain Rd?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 11895 Carmel Mountain Rd, San Diego, CA 92128, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service to its customers.
Can I find the El Pollo Loco menu and order online?
Yes, you can view the menu at http://www.elpolloloco.com/our-food/ and order online at https://order.elpolloloco.com/menu/carmel-mountain-rd-highland-ranch-rd.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for your convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Carmel Mountain Ranch Town Center for shopping or relax at Carmel Mountain Regional Park, both close to El Pollo Loco.
Are there other food options around El Pollo Loco?
Yes, nearby dining options include In-N-Out Burger, McDonald's, and ZENSHI Handcrafted Sushi.
What financial services are nearby El Pollo Loco?
Bank of America, U.S. Bank, Union Bank, and Coinstar are nearby financial service providers for your convenience.