Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
528 reviews
5 stars
331
4 stars
108
3 stars
48
2 stars
14
1 star
27
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistent food quality reported, with some customers experiencing dry chicken and undercooked shrimp, while others praised the delicious and fresh offerings.
Customer Service
Mixed reviews on customer service; some staff received high praise for friendliness and efficiency, while others were criticized for rudeness and poor communication.
Cleanliness
Many customers noted that the locations are generally clean and well-maintained.
Value for Money
Concerns about portion sizes and pricing were mentioned, with some customers feeling that the value does not match the cost.
- SRSteve RuthDec 24, 20252.0Chicken was very dry..
- MLMichael LodmanDec 15, 20251.0When El Pollo Loco is good, it's phenomenal. Unfortunately some of these restaurants have a habit of selling chickens that have been overcooked to the point of being near jerky, and since it's to drive-thru customers, they usually get away with it. As a result I don't eat at El Pollo Loco restaurants near as often as I might - it's a 50/50 proposition what I'll get. This was last night's 12 piece family dinner from this restaurant, and it was near inedible, so dried-out it was like it would have kept for the winter unrefrigerated.
- AWAaron WyantNov 19, 20255.0Had a great experience today!! Great location.
- DLDan LoyolaNov 10, 20255.0Delicious grilled chicken as always!
- YOYunueth OCSep 11, 20255.0This place is amazing staff super friendly and food tasty like always! For sure coming back! 👏🏻
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco at 11895 Carmel Mountain Rd?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 11895 Carmel Mountain Rd, San Diego, CA 92128, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service to its customers.
Can I find the El Pollo Loco menu and order online?
Yes, you can view the menu at http://www.elpolloloco.com/our-food/ and order online at https://order.elpolloloco.com/menu/carmel-mountain-rd-highland-ranch-rd.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for your convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Carmel Mountain Ranch Town Center for shopping or relax at Carmel Mountain Regional Park, both close to El Pollo Loco.
Are there other food options around El Pollo Loco?
Yes, nearby dining options include In-N-Out Burger, McDonald's, and ZENSHI Handcrafted Sushi.
What financial services are nearby El Pollo Loco?
Bank of America, U.S. Bank, Union Bank, and Coinstar are nearby financial service providers for your convenience.