Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
460 reviews
5 stars
272
4 stars
100
3 stars
41
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Mixed reviews on food quality; while some enjoyed the taste and freshness, others experienced dry or poorly cooked chicken.
Pricing Concerns
Several customers noted rising prices and small portion sizes, leading to dissatisfaction with value for money.
Positive Experiences
Despite issues, many customers praised the friendly staff and some had enjoyable meals, recommending specific items.
Cleanliness
The restaurant was generally noted for being clean, although some customers reported issues with food safety.
- SMShane MSep 27, 20253.0Nice place but prices are getting higher and portions are getting smaller.
- DHDavid HallerAug 30, 20251.0No cilantro dressing for the salad which is what my gf likes on her salad and that was ordered and not in the bag nor was there any queso that Juan promised to dip my quesadillas in. Disappointed because my injured gf couldn't get what she wanted nor could she eat a salad with no dressing.
- YAYendry ArreagaAug 5, 20255.0Went to the drive through on a busy Saturday night. The service was very quick and direct. The lady was not messing around and you know what? It's perfectly fine. At the drive through window, one could hear fast chopping happening and it was a good sign. Took the food back home and enjoyed it thoroughly! I recommend the chicken quesadilla and the spicy chicken bowl, which took me 2.5 days to finish and tasted just fine after all that time. Avocado was fresh, which was a very nice touch. The crunchy chicken tacos were just okay but maybe because they were not eaten fresh. Highly recommend this place during the PM hours! Walked into CAVA (across the street) before and the rice looked so pathetic and dry so we left, thank god because it would have been twice the price and half the quality of Pollo Loco! 🐔 🤪
- SDSteven DavisAug 3, 20255.0It's just good 👍🏼
- MSMaría C. Salinas SosaJul 27, 20251.0Pésimo servicio, al llegar éramos los únicos en el local hasta que se les ocurrió atendernos, al momento de tomar queríamos información sobre las bebidas y hasta que pregunté un poco molesta me contestó. Pedí una ensalada en combo nunca me entregaron las papas ni porque nos paramos a pedirlas (ignorados por completo) no regresaremos a este lugar!! Mientras estábamos hay se les hizo fila porque simplemente no atendían! (Tal vez estaban atendiendo otros pedidos en línea y/o carro) pero y el servicio a los que estamos ahí!???
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in San Diego?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in San Diego?
It is located at 12847 El Camino Real, San Diego, CA 92130, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order through the El Pollo Loco app?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or through their online ordering website.
What types of payment does El Pollo Loco accept?
They accept American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco provides free Wi-Fi for its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco features a drive-through for convenient service.
What are some nearby Mexican restaurants to El Pollo Loco?
Nearby Mexican restaurants include Casa Sol y Mar and Urbana Mexican Gastronomy, which customers might enjoy visiting before or after dining at El Pollo Loco.
Are there any nearby gyms or fitness centers near El Pollo Loco?
Yes, The Dance Academy Del Mar, Rumble Boxing, and StretchLab are nearby fitness centers where customers can work out before or after their meal.
What nearby places can help customers find El Pollo Loco easily?
One Paseo Living, a nearby apartment complex, and Red Robin Gourmet Burgers and Brews can serve as landmarks to help customers locate El Pollo Loco.