Brand Certified
El Pollo Loco
4.3(926 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
4330 Genessee Ave, San Diego, CA
92117, United States
Certified by El Pollo Loco • Feb 22, 2026
(858) 278-0355
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/ca/san-diego/4330-genessee-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.3
926 reviews
5 stars
543
4 stars
228
3 stars
77
2 stars
23
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude or unhelpful interactions.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals while others received burnt or poorly prepared items.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, indicating a need for better attention to detail.
Cleanliness
Several reviews noted cleanliness issues in the restaurant, particularly with bathrooms and dining areas.
Value for Money
Customers appreciate the reasonable prices and portion sizes, although some feel the quality has declined.
- MRMickey Royale6 days ago5.0They just remodeled and opened up. As an establishment, all their food offerings taste like water.
- ADAlexandra DelaluzJan 30, 20261.0Workers at drive through need to learn math to go e correct change or they purposely tip themselves, didn’t get change right by Jineth , 01/30 @ 5:36 pm
- MLMaribel LunaDec 19, 20251.0Se mira q el ambiente entre ellos es bueno pero cuando atienden al cliente son muy rudos cortantes nada de amables y la comida desoló le pones mucha lechuga y es todo 😏 muy malo no me gusta
- C6chinoe 66Dec 18, 20251.0Desconozco sus políticas para ayuda , pero una señora de la tercera edad ocupaba ayuda para ordenar y el señor muy grosero repitiendo que la orden debe ser por la pantalla. Espero que la compañía le pague bien , debe valer la pena ser tan grosero.
- APAlan PineraNov 15, 20251.0Got home only to find they didnt put my Crunchy Taco in the bag and that was the only thing I got for myself. It was nice watching my friend eat her meal as I ate her tortillas and green salsa. So annoying.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco at 4330 Genessee Ave, San Diego?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 4330 Genessee Ave, San Diego, CA 92117, USA.
What types of cuisine and services does El Pollo Loco provide?
El Pollo Loco is a Mexican, fast food, chicken, and catering restaurant known for fire-grilled chicken and authentic Mexican entrees.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payment methods.
Is there a mobile app available to order from El Pollo Loco?
Yes, the El Pollo Loco app is available for download to place orders conveniently.
Can I find free Wi-Fi at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Lotus Roots Smoothie Bar for refreshing drinks, The Forum Coffee House for coffee, and Nazca Grill for Peruvian cuisine.
Are there any nearby fitness centers near El Pollo Loco?
Yes, Versatile Fitness and Curves gyms are located near El Pollo Loco for your workout needs.
How can nearby transit or services help me when visiting El Pollo Loco?
Nearby services like Family Vision Care Optometry and Cricket Wireless can be useful, and employment agencies like Express Employment Professionals are adjacent, making visits efficient in running multiple errands.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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