Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
919 reviews
5 stars
538
4 stars
229
3 stars
77
2 stars
23
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing burnt or cold meals, while others praised the freshness and taste.
Customer Service
Customer service experiences varied widely; some praised the staff for being attentive and helpful, while others reported rude or unhelpful interactions.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and bathrooms, impacting the overall dining experience.
Order Accuracy
Many customers noted frequent mistakes with their orders, leading to dissatisfaction and frustration.
Value for Money
While some customers felt the prices were reasonable for the quality, others expressed disappointment over portion sizes and the value received.
- APAlan PineraNov 15, 20251.0Got home only to find they didnt put my Crunchy Taco in the bag and that was the only thing I got for myself. It was nice watching my friend eat her meal as I ate her tortillas and green salsa. So annoying.
- MMMadelyn MOct 27, 20251.0I decided to have El Pollo loco today, which was a mistake. This quesadilla was disgusting, the sauce made the quesadilla inedible. I called and spoke to a manager, and he ask me "what do you want me to do about it?" I want you to make this right! Why would I take my hard earned money and throw it away. This was the absolute worst quesadilla I ever had in my life!
- RFRocio FortinoOct 24, 20255.0Buena experiencia
- CTCURTIS TODDOct 4, 20251.0I’m not sure what happened tonight but 1819 minutes in. I still didn’t have my food then when I got my food, it was burnt to a crisp. Something is going wrong with the staff here and they’re overcook the food. Find another El Pollo Loco.
- EREnrique RosalesSep 17, 20255.0The server in the back cooking the chicken, very attended great customer service help me out told him I didn’t want burnt chicken. He gave me what I wanted very appreciative. Good customer service while recommended.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco at 4330 Genessee Ave, San Diego?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Where is El Pollo Loco located?
El Pollo Loco is located at 4330 Genessee Ave, San Diego, CA 92117, USA.
What types of cuisine and services does El Pollo Loco provide?
El Pollo Loco is a Mexican, fast food, chicken, and catering restaurant known for fire-grilled chicken and authentic Mexican entrees.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payment methods.
Is there a mobile app available to order from El Pollo Loco?
Yes, the El Pollo Loco app is available for download to place orders conveniently.
Can I find free Wi-Fi at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Lotus Roots Smoothie Bar for refreshing drinks, The Forum Coffee House for coffee, and Nazca Grill for Peruvian cuisine.
Are there any nearby fitness centers near El Pollo Loco?
Yes, Versatile Fitness and Curves gyms are located near El Pollo Loco for your workout needs.
How can nearby transit or services help me when visiting El Pollo Loco?
Nearby services like Family Vision Care Optometry and Cricket Wireless can be useful, and employment agencies like Express Employment Professionals are adjacent, making visits efficient in running multiple errands.