Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
752 reviews
5 stars
420
4 stars
168
3 stars
69
2 stars
26
1 star
69
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being dry, overcooked, or not as described.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, affecting their overall experience.
Value for Money
Many patrons felt that the portion sizes did not justify the prices, with some expressing disappointment over the value received.
Positive Experiences
Despite the negative feedback, some customers praised the delicious food and friendly service at certain times.
- CJCarl JetsonNov 5, 20255.0I recently visited this El Pollo Loco location and had a wonderful experience. The food was fresh, flavorful, and perfectly prepared and delivered. The atmosphere felt bright and welcoming, highly thanks to Lucy. Her friendly attitude made my visit quick and easy, which I really appreciated since I was in a rush. It’s also clear that the restaurant takes cleanliness seriously. The tables, chairs, and restrooms were all well-maintained and spotless. I definitely recommend checking out this location!
- AJAlfonso JuarezOct 14, 20254.0We visited Pollo Loco near Camino De La Reina again. The last time we ordered the 16 piece family meal we asked for thighs and drumsticks and received backs and wings. We complained to customer service and were given a $25 reward to use in our next visit. We went to order again about three weeks later and tried to use a coupon and the reward and were told we could not use both. I tried to explain to the manager that I was told I could use the reward with any offer. The manager insisted that I had to make a choice and so I was forced to use the coupon. I ordered the chicken with 2 sides of Mac and cheese and corn. When I got home I saw that the sides were mash potatoes and corn. Disappointed! Another thing is that parking is very scarce and I had to walk quite a distance to get to the Pollo Loco.
- LHLorena HernandezAug 28, 20255.0Pollo loco is the most delicious chicken 🐔
- SBSamantha BJul 22, 20251.0Went through the drive thru and after getting my bag I was going to check it to see if I got everything and the drive thru attendee(quy hong H) asked if there was a problem and I said no im just going to check my bag and he told me to pull out and do it so he could help the next person. I barely had it in my hands and was about to open it. If i had been missing anything or they had got my special order wrong he would have me go all around the building and come back through. It was very rude and I won't be coming back. My food was cold too. The frys were saggy too. Very disappointed. And I spent $15 dollars for that.
- ECEddie CampainJul 5, 20253.0No salsa bar and drink dispenser has to be done by employees.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Diego?
El Pollo Loco is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
Can I order El Pollo Loco food online through an app?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or through their online menu at https://order.elpolloloco.com/menu/.
What is the address and contact number for El Pollo Loco in San Diego?
El Pollo Loco is located at 2017 Camino Del Este, San Diego, CA 92108. The main phone number is +1 619-688-1189.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Does El Pollo Loco have free Wi-Fi and drive-thru services?
Yes, El Pollo Loco offers free Wi-Fi and has a drive-thru for convenient service.
What is unique about the food preparation at El Pollo Loco?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, fire-grilled on open-flame grills, ensuring authentic Mexican taste and fresh handmade salsas and guacamole.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Pick Up Stix, an Asian fast food option, and Taco Bell, another Mexican fast food restaurant, offering a variety of dining choices in the area.
Are there any nearby beauty and wellness services near El Pollo Loco?
Yes, Apple Nails & Spa and Timeless Age Defying Laser Clinic are nearby places where you can enjoy nail and beauty treatments close to El Pollo Loco.
Where can I find nearby retail and mobile phone services around El Pollo Loco?
You can visit AT&T for mobile phone accessories and services, located close to El Pollo Loco at 2017 Camino Del Este.