Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
640 reviews
5 stars
372
4 stars
142
3 stars
62
2 stars
24
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees like Maria and Mimi for their exceptional service.
Food Quality
While many reviews noted the food as delicious and fresh, there were several complaints about inconsistent quality, including small portions and overcooked chicken.
Cleanliness
Customers frequently mentioned the cleanliness of the restaurant and bathrooms, contributing to a positive dining atmosphere.
Value for Money
Several reviews expressed concerns about rising prices and perceived value, with some feeling that the food quality did not justify the cost.
Speed of Service
The speed of service received mixed feedback; while some praised quick service, others reported long wait times, especially in the drive-thru.
- KYKirk YoungDec 25, 20255.0Great Customer Service
- JEJ EDec 8, 20254.0we order salads,they were very good, they look smaller now
- AKal KayNov 9, 20252.0I went Sunday at noon and there were only two cars in the drive through and it took over 20-30 minutes to even get to order. Won’t be coming back: not worth the wait /
- MDMarlene DodgeNov 4, 20255.0Best place for delicious, perfectly cooked chicken! Never disappoints! Thank you Pollo Loco staff! You're the BEST!
- USUK seculOct 26, 20255.0Everytime I come here it’s always a great experience. The people are always super nice the prices are amazing and it’s always super fast. Jose today went above and beyond and I’ll always come back!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco at 6121 Mission Gorge Rd?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery or ordering through an app?
Yes, you can order food via the El Pollo Loco app available on the App Store or use their online ordering menu at https://order.elpolloloco.com/menu/.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and authentic Mexican entrees.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi for customers.
Does El Pollo Loco have a drive-through service at this location?
Yes, this El Pollo Loco location has a drive-through service for convenient ordering and pickup.
Which nearby places can I visit for a sweet treat after dining at El Pollo Loco?
After your meal, you can visit Mochi Dough for premium Japanese donuts or BOBER Tea & Coffee for café drinks and bubble tea, both located near El Pollo Loco.
Are there any automotive services close to El Pollo Loco in case I need a quick tire check?
Yes, Discount Tire, Evans Tire & Service Centers, and Lee's Auto Repair are nearby and can assist with tire and automotive services.
What financial or banking services are available near El Pollo Loco?
Nearby you can find Chase ATM, Chase Mortgage, Primary Residential Mortgage, and several financial service providers including Sonia Maxwell: Primerica and Alliance One.
How can I contact El Pollo Loco for questions or catering inquiries?
You can reach El Pollo Loco at 6121 Mission Gorge Rd by calling +1 619-584-1348 or emailing MGR3849@EPLEMAIL.COM.