While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Diego,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Food Quality
While some reviews noted delicious and fresh food, others expressed disappointment in portion sizes and food quality, indicating inconsistency.
Pricing Concerns
Several customers mentioned that the prices have increased, leading to perceptions of poor value for the quality and portion sizes.
Cleanliness
The restaurant received positive remarks for its cleanliness, including well-maintained dining areas and restrooms.
ZR
Zachary Rubin
4 days ago
4.0
I went and there was no one there, service was pretty good, and food was okay.
WC
Wes M (CABeachLuvr61)
Jan 13, 2026
3.0
OK but for price there's much better places in area
KY
Kirk Young
Dec 25, 2025
5.0
Great Customer Service
JE
J E
Dec 8, 2025
4.0
we order salads,they were very good, they look smaller now
AK
al Kay
Nov 9, 2025
2.0
I went Sunday at noon and there were only two cars in the drive through and it took over 20-30 minutes to even get to order. Won’t be coming back: not worth the wait /