Chipotle Downtown San Diego is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude and unprofessional behavior from staff, with several instances of staff being dismissive or disrespectful.
Food Quality
Feedback on food quality was mixed; while some praised the freshness and taste, others complained about cold food, poor preparation, and missing ingredients.
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the dining area.
Service Issues
Customers frequently experienced problems with order accuracy, long wait times, and difficulties in contacting the restaurant for assistance.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting friendly service and good food at certain times.
SM
Sana Mazero
Nov 10, 2025
1.0
The Manager is so ride to customers and to her own employees. She's telling at everyone constantly and belittling the employees. And it's not working coz her employees don't even know how to properly roll a burrito!
BB
Beerye88
Nov 9, 2025
5.0
Generous portions and a clean bathroom what more can you ask from a Chipotle?
NS
nicholas soto
Oct 25, 2025
1.0
The staff at this location is very rude. Multiple times over been there, they just seem upset to even be working there. One of the shorter ladies snapped at me and rolled her eyes when I asked a question about my order. I think they need to work on some customer service skills unfortunately.
HC
Hector Sr. Camberos
Oct 24, 2025
5.0
GREAT FOOD EXCELLENT CUSTOMER SERVICE
GREAT ATMOSPHERE
GREAT PLACE TO VIST AND FALL IN LOVE WITH YOUR TASTE BUDS
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Downtown San Diego serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 101 W Broadway?
The restaurant is open Monday through Friday from 10:00 AM to 10:00 PM, and on Saturday and Sunday from 11:00 AM to 9:00 PM.
Does Chipotle Downtown San Diego offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in San Diego?
It is located at 101 W Broadway, inside the Chase Bank Building in Downtown San Diego, CA 92101.
Can I order Chipotle food online or through an app?
Yes, you can order Chipotle online via their official ordering website or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill accept credit cards and gift cards?
Yes, the restaurant accepts credit cards and offers gift cards for purchase.
How can I stay updated on Chipotle Downtown San Diego's news and promotions?
You can follow them on social media platforms such as Facebook, Instagram, Twitter, Pinterest, and YouTube.
Are there any convenient ATMs near Chipotle Downtown San Diego?
Yes, there are several ATMs nearby including Wells Fargo ATM, Chase ATM, and the Chase Bank within the same building.
What nearby places can I visit before or after dining at Chipotle Downtown San Diego?
You might want to check out Specialty’s Cafe & Bakery for coffee or sweets, or explore local law offices and financial services nearby such as The Law Office of William E. O'Neill or The Frachon Group at Morgan Stanley.
Is Chipotle Downtown San Diego accessible to the LGBTQ community?
Yes, Chipotle welcomes the LGBTQ community and strives to create an inclusive environment.