Business Details
About
Mexican Restaurant
Chipotle Carmel Mountain is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.9
524 reviews
5 stars
263
4 stars
118
3 stars
37
2 stars
27
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor management and accusations towards customers.
Food Quality
Numerous reviews highlighted issues with food quality, including stale ingredients, undercooked rice, and small portion sizes.
Cleanliness
The location was frequently described as dirty, with complaints about unclean tables and food areas.
Order Accuracy
Customers experienced multiple issues with incorrect orders, including missing items and poorly prepared food.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good service, particularly highlighting individual employees.
- LPLinda Pool5 days ago3.0This review is really a criticism of their app. I have ordered several times with the app, and it gives you a pickup time; however, it is never accurate. Tonight my pickup time was off by 30 minutes. I think they can update this app and make it better. You can’t count on it giving you an accurate time. So disappointing.
- SRSidd RNov 16, 20251.0Bought the most expensive rice today. What a pathetic experience. The newly joined kid probably was told to give kid’s portion, no matter what anyone orders. I ordered my very favorite bowl and bowl was half full even after lettuce. 😳😳 Then rice was added to make it full. 😟😟😟😟😟 Never expected this degradation of my favorite place. Now I’ve to find a new one for sure.
- CCcrateNov 12, 20251.0Don't order online. White rice was substituted with brown rice, cheese was missing, and corn tortillas were substituted with flour.
- RMRajat MaruOct 24, 20251.0Usually don’t post reviews but felt compelled to leave this one. Wife and daughter got severely sick after picking up a couple of Chipotle bowls from there last night. I would definitely avoid this location.
- JSJuliana SheOct 15, 20251.0Worst experience ever with any Chipotle location. Computer was down and they told me to order online and they will fill things for me based on the online order. I completed ordering and they told me they can’t fulfill because computer was down. The attitude of some staff were horrible. We didn’t get the order and they told me to call via app to get refund. Well the app order chatbot was stuck too. Will never go again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Carmel Mountain offer?
Chipotle Carmel Mountain offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Carmel Mountain?
Chipotle Carmel Mountain is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Carmel Mountain provide delivery services?
Yes, Chipotle Carmel Mountain offers delivery services for customer convenience.
Where is Chipotle Carmel Mountain located?
Chipotle Carmel Mountain is located at 11134 Rancho Carmel Dr, San Diego, CA 92128, next to Marie Callender's Restaurant & Bakery.
Can customers order online or use a mobile app to place orders at Chipotle Carmel Mountain?
Yes, customers can order online through Chipotle's website or use the Chipotle app available on the App Store for quick ordering and delivery.
What makes Chipotle's food unique or special?
Chipotle focuses on 'Food with Integrity,' using only 53 real ingredients from farms with humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Is Chipotle Carmel Mountain welcoming to the LGBTQ community?
Yes, Chipotle Carmel Mountain welcomes LGBTQ customers, as noted in their Google attributes.
Are there any nearby restaurants where I can dine before or after visiting Chipotle?
Yes, nearby restaurants include Marie Callender's, China Fun Restaurant, California Pizza Kitchen, and Saki Saki Sushi Bar and Grill for a variety of dining options.
What nearby services are available if I want to run errands before or after visiting Chipotle?
Nearby services include PEARLE VISION and LensCrafters for eye care, UPS Alliance Shipping Partner for shipping needs, and Carmel Mountain Plaza for shopping.
Are there any nearby cafes or coffee shops to visit around Chipotle Carmel Mountain?
Yes, Starbucks and F & L's Couriers Cafe are nearby and great options for coffee or a smoothie before or after your meal at Chipotle.