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Brand Certified

Chipotle Mexican Grill

3.9
(533 reviews)

About

Mexican Restaurant
Chipotle Carmel Mountain is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
11134 Rancho Carmel Dr, San Diego, CA
92128, United States

Hours

Reviews

3.9
533 reviews
5 stars
266
4 stars
118
3 stars
38
2 stars
27
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor attitudes from employees.

Portion Sizes

Many customers expressed dissatisfaction with consistently small portion sizes compared to other locations, leading to frustration over value for money.

Cleanliness Issues

Numerous reviews highlighted cleanliness problems, including dirty tables and unsanitary conditions in the dining area.

Order Accuracy

Several customers reported issues with incorrect orders, missing items, and poor handling of online orders.

Management Concerns

Feedback indicates significant issues with management, including poor staff treatment and inadequate response to customer complaints.
  • ZM
    Zach Mintzer
    Feb 3, 2026
    1.0
    Congratulations on becoming the stingiest Chipotle I've ever been to. The smallest scoops of each ingredient I have ever seen. Double chicken looks like single, and there's half as much guac as usual. Whoever is training staff to be this stingy needs to be fired. Unbelievable.
  • JZ
    Jacob Zhu
    Jan 30, 2026
    5.0
    5 stars, flawless, greater than great
  • DF
    Delia Frijas
    Jan 29, 2026
    5.0
    great service!
  • DL
    Dan Luong
    Jan 27, 2026
    5.0
    Went in a min before closing and they didn't throw a hissy fit. Food was just fine, can't believe she could fit all that stuff in that tortilla!
  • RM
    Raghav Mandayam
    Jan 1, 2026
    1.0
    Pretty stingy and aggressive about their portions for no reason. Haven't really dealt with this at other Chipotles but try to avoid this one

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Carmel Mountain offer?

Chipotle Carmel Mountain offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Carmel Mountain?

Chipotle Carmel Mountain is open daily from 10:30 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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