Chipotle Mexican Grill

Reviews

• JR

  JI V. Roman

  Nov 11, 2025
  1.0
  They are closed as 11/11/2025 5:37 pm
• RR

  Romero Romero

  Oct 11, 2025
  1.0
  I ordered a quesadilla with carne asada. This is the amount of meat included.
• TB

  TeTe B

  Oct 10, 2025
  2.0
  Shame on you, chipotle, Mira Mesa in the village town center. Let me start by saying nobody likes a lecture. I go to chipotle the previous evening, picking up some chips and queso to go along with dinner. When I get home, I noticed that the queso was very grainy and the chips were chewy. so I brought it back the following afternoon and asked for the manager. The individual that came out was named Araceli. She comes out with a smile on her face, and I explained to her the situation. And her first question is you got it from this chipotle? I replied yes I did. I got several things from here for our dinner last night. She said OK well do you happen to have your receipt. Now this is not a handbag. This is chips and queso. Let’s keep that in mind. I let her know that no I did not and she’s still smiling and she looks at me, but I know what this look means it’s with very much Suspicion. So she says hummm that’s strange because we always have our associates hand the customer the receipt or put it in their bag. And I said they very well may have. I’m sure they probably did however, when you are going to chipotle not Nordstrom‘s to get chips and queso the receipt is not gonna be your priority right? I probably threw it in the trash with some of the other bags that we had as well. Then I get the OK well, we’ll do it this time but in the future…. I don’t wanna hear a lecture. This is horrible Customer Service, even though she Had a smile on her face, and her tone was nice. The words that were coming out of her mouth were not the words that I would consider Customer centric at all. Then she goes on to explain the reasoning why she said that was because sometimes people bring food from other chipotles. And I explain to her I appreciate your tone. I appreciate your smile. I do not appreciate the lecture. Then she gives me a sideways look. And says well, we’re more than happy to replace it for you and then she goes into AGAIN (the lecture) Of how she will do it this time, but next time it needs to be accompanied with proof of purchase. And it really is laughable. I would like to know how many people say they buy food and they keep their receipt the next day? And I’m sure she could see the annoyance in my face. It may not have come out in my voice, but my face definitely said it. And she goes on you know when people are nervous they continue to talk and she let me know that she had an employee that was new from another store and was having problems making chips and had made a couple of bad batches and we’re trying to work on that. So why are you questioning me when you KNOW your food quality is not at 100% at this point. It’s not like I came in there and said hey I want my money back for this right now!! All I did was ask for a replacement With food in hand. If there was any type of Customer Service training going on, it would’ve been “ I’m sorry that our food was not up to our standards. Let me go ahead and replace that for you and I apologize for the inconvenience”. Yaaaaa That did not happen. It just grinds my gears when a business is smiles and giggles, taking your money, but then when there is an issue with Their product then they look at the customer like they did something wrong. Chipotle, you must do better with training your Management or assistant management in Customer Service.
• NG

  Neil Gurnani

  Oct 1, 2025
  5.0
  BIG SHOUT OUT to the General Manager Yesenia. She did an amazing job getting me the Chimichurri Sauce on Sept. 30th and some Sofritas that the other location (in Carmel Valley Ranch) ran out of. Great service fresh food and super friendly GM - would highly recommend! 5/5
• JG

  Joan Gonzalez

  Sep 13, 2025
  2.0
  They didn't have food prepared and the tables were dirty and only 2 people to serve us, it's bad.

Frequently Asked Questions About Chipotle Mexican Grill