Chipotle Mexican Grill

3.6
384 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle 4S Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10550 Craftsman Way, San Diego, CA
92127, United States

Hours

Reviews

3.6
384 reviews
5 stars
163
4 stars
84
3 stars
35
2 stars
26
1 star
76

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and food preparation stations, with reports of dirty tables and cross-contamination.

Service Speed

Customers frequently complained about slow service, particularly with mobile orders taking significantly longer than expected.

Food Quality

Inconsistency in food quality was noted, with reports of undercooked rice, stale ingredients, and small portion sizes.

Customer Service

Many reviews mentioned poor customer service, including rude staff and unprofessional management.

Overall Experience

Overall, the location received numerous negative reviews, with many customers expressing disappointment and a lack of trust in the food quality and service.
  • RS
    Rachel Spitz (Rach Spitz)
    Nov 16, 2025
    4.0
    I like jalapenos... Ghost peppers... Habaneros... I wish they would have hot peppers on hand 🙂
  • EV
    Edward Vizcarra
    Nov 10, 2025
    5.0
    I asked the cash register person, too, please give me the cook's name i would like to say thank you to your cook. They told me his name was jimmy. The food was the very best i've had in a long time. I hope he got the tip.I gave him
  • BW
    B W
    Nov 7, 2025
    2.0
    We have been a regular at Chipotle for years. Love their food. I have cut my carbs super low this year and increased my protein so when I ordered for the family I ordered a bowl with extra protein and not a lot else for myself. I understood it would be a relatively anemic bowl but paid the ~$22 just the same. What I received was a bowl with roughly 2/3 of an ice cream scoop of chicken, for ~$22. I was so disappointed, myself and my family have not gone back, nor will we. Used to be a 2x a week Chipotle family. Their price hikes and cut backs have resulted in the well deserved stock declines. My experience was at this location.
  • NN
    N/A
    Nov 4, 2025
    2.0
    I was surprised when I moved out here and I visited this location. I thought in this area, especially with everything being so expensive that I would for sure. Get a good experience and get a proper meal. But unfortunately, I agree with a lot of the reviews as far as the staff not necessarily being very kind if you ask for anything. They kind of look at you enroll their eyes if you ask for anything on the side, but it’s not my fault. Chipotle allows me to ask for stuff on the side so it’s like I’m being treated rude because the business allows options. And the amount of meat that came on my bowl was truly disappointing. I couldn’t believe it. I’m not joking. I literally had so little meat on my bowl. I had to dig to find it. Which correlates with other reviews. You’re not gonna save money by serving tiny increments of food if everybody who goes, there has a bad experience with the same exact situation. When you’re ordering a stake bowl or a chicken bowl or a Carnitas bowl it shouldn’t be hard to find the meat when you’re paying and ordering specifically with the meat first being the predominant item that should be in the bowl. Salsa is not a predominant item. I’m trying to fill the bowl with salsa and rice. Isn’t gonna keep customers. Honestly, I just feel like this location should probably just be shut down and they can put in a different restaurant and it won’t even be missed. I literally drive to Escondido to get a decent Chipotle experience with a decent amount of meat for what you’re paying for. After going to this location one time that’s all I needed to experience and I’ll never go back.
  • KM
    Kate Markel
    Oct 29, 2025
    1.0
    Worst experience absolutely will not be ordering from chipotle again

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in 4S Ranch offer?

Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 10550 Craftsman Way?

The restaurant is open daily from 10:30 AM to 10:00 PM.