Chipotle Mexican Grill

3.6
389 reviews
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About

Mexican Restaurant
Chipotle 4S Ranch is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10550 Craftsman Way, San Diego, CA
92127, United States

Hours

Reviews

3.6
389 reviews
5 stars
163
4 stars
86
3 stars
35
2 stars
27
1 star
78

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale ingredients, and inconsistent portion sizes.

Service Issues

Numerous reviews highlighted slow service, disorganization, and poor customer service from staff.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and food preparation areas.

Management Concerns

Several reviews mentioned a lack of effective management, leading to ongoing issues with food quality and staff behavior.

Inconsistent Experience

Overall, customers experienced a mix of good and bad visits, with some praising the food while others expressed disappointment.
  • BG
    Bots Guy
    Jan 3, 2026
    2.0
    I hate to say because everyone seems nice, but this location is just gross. It's always so dirty. We had to stop going.
  • SK
    Sahar Kashmari
    Dec 12, 2025
    1.0
    Unfortunately, this was a very disappointing experience. The rice was severely overcooked, mushy, and clumped together. It was supposed to be cilantro lime rice, but there was absolutely no cilantro and no lime flavor — just plain, soggy rice. We ordered two different meats. The barbacoa was particularly unacceptable. Instead of properly shredded meat with sauce, there was a single large chunk dropped in the middle of the bowl, dry and poorly prepared. Barbacoa is meant to be shredded, moist, and flavorful — this was none of that. The bowl was assembled with no care or balance. One side was plain white rice, another side overloaded with beans, the meat unevenly placed, and the overall presentation looked rushed and careless. I order this type of food often and generally enjoy it, but this experience was far below even basic quality standards.
  • KQ
    king qiap
    Nov 25, 2025
    1.0
    I received the wrong meal, and when I showed the side dish to the staff, she immediately threw it into the trash before offering to replace it. I would have preferred if the food was saved and a new one prepared for me. I understand that lunch time can be very busy, but it’s important to stay calm and handle situations professionally at work.
  • RS
    Rachel Spitz (Rach Spitz)
    Nov 16, 2025
    4.0
    I like jalapenos... Ghost peppers... Habaneros... I wish they would have hot peppers on hand 🙂
  • NN
    N/A
    Nov 4, 2025
    2.0
    I was surprised when I moved out here and I visited this location. I thought in this area, especially with everything being so expensive that I would for sure. Get a good experience and get a proper meal. But unfortunately, I agree with a lot of the reviews as far as the staff not necessarily being very kind if you ask for anything. They kind of look at you enroll their eyes if you ask for anything on the side, but it’s not my fault. Chipotle allows me to ask for stuff on the side so it’s like I’m being treated rude because the business allows options. And the amount of meat that came on my bowl was truly disappointing. I couldn’t believe it. I’m not joking. I literally had so little meat on my bowl. I had to dig to find it. Which correlates with other reviews. You’re not gonna save money by serving tiny increments of food if everybody who goes, there has a bad experience with the same exact situation. When you’re ordering a stake bowl or a chicken bowl or a Carnitas bowl it shouldn’t be hard to find the meat when you’re paying and ordering specifically with the meat first being the predominant item that should be in the bowl. Salsa is not a predominant item. I’m trying to fill the bowl with salsa and rice. Isn’t gonna keep customers. Honestly, I just feel like this location should probably just be shut down and they can put in a different restaurant and it won’t even be missed. I literally drive to Escondido to get a decent Chipotle experience with a decent amount of meat for what you’re paying for. After going to this location one time that’s all I needed to experience and I’ll never go back.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in 4S Ranch offer?

Chipotle Mexican Grill offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 10550 Craftsman Way?

The restaurant is open daily from 10:30 AM to 10:00 PM.