Brand Certified
Chipotle Mexican Grill
3.7(445 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
5650 Balboa Ave, San Diego, CA
92111, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(858) 380-2316
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/ca/san-diego/5650-balboa-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1921
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Genesee Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.7
445 reviews
5 stars
195
4 stars
98
3 stars
44
2 stars
32
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking friendliness.
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes, feeling that they were consistently shorted on meat and other ingredients.
Food Quality
Several reviews mentioned issues with food quality, including stale ingredients, undercooked rice, and instances of food contamination.
Cleanliness
Customers reported unsanitary conditions in the dining area and food preparation areas, contributing to a negative dining experience.
Inconsistency
Frequent complaints about inconsistent food quality and service experiences, with some visits being satisfactory while others were disappointing.
- HHHalieFeb 10, 20263.0Store is consistently out of items. No white rice one day, no steak the next day. When we order online, the bowls look like they’re rationing food, so we have to go in person. I’d give 3 stars if the customer service was good, but it isn’t. The girl with the long dark hair was pretty rude and I hate calling people out like that. Pick another location and you’ll get better food and service. Edit: We got home and saw our chicken quesadilla had no chicken. We went back and a nice gentleman fixed our order. Updating the rating. Thank you.
- MEMohammad EidFeb 1, 20262.0Started off great, some nice young lady took my order I wanted white rice. She put an acceptable amount of rice like not too much not too little I was like alright. Then she handed off the bowl to some dude, I can tell by the look in his eyes he was about to ruin my day. I asked for half barbacoa and half chicken. This man proceeds to give me like 1/4 a scoop of barbacoa followed by like 6 pieces of chicken. I thought he was joking so I kinda just looked at him, a few seconds of silence later I realized he wasnt joking. It was so little barbacoa in fact that when the lady rang it up she looked at it and went “just a chicken bowl?” I was like you know what yea it is just a chicken bowl with how this guy finessed me and I paid like $10. I will admit tho the little food I did have was pretty good. Next time I’m going to McDonald’s.
- NYNikolai YevsyukovJan 24, 20263.0Usually clean but it’s just sad how portion sizes have gone down. I just don’t understand why it can’t be good amount of each item, it can’t cost that much more and it would make customers so much happier.
- LMLalana The MoneyDec 14, 20255.0Wow, I am so glad I decided to come in this chipotle. This has got to be the very first chipotle I've seen that makes the guac 🥑 PERFECT! Other Chipotle's put A TON of onions and cilantro in the guac. But these guys use MAINLY avocados in their guac, what a concept! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐'s 🥰 I usually only buy a chips at Chipotle but I just HAD to buy the guac here TOO 🤩
- MMMatt MDec 12, 20252.0Not impressed. The service was not welcoming, it was fine but not positive. They gave me a very small scoop of protein because it was the last of the container. They then immediately refilled the container of meat and didn’t give me any more to equal a regular scoop. Just felt like they were going out of their way to short me on my meat. Other than that, food is fine, but I paid for a regular bowl but got a 70% bowl.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill at Genesee Plaza located?
It is located at 5650 Balboa Ave, San Diego, CA 92111, next to Yogurtland.
What are the operating hours of Chipotle Mexican Grill at this location?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill at Genesee Plaza offer delivery and in-store pickup?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at this location?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable fast-casual Mexican food such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mexican Grill at Genesee Plaza support any special dietary preferences?
Chipotle uses wholesome ingredients with no artificial colors, flavors or preservatives and offers customizable meals that can suit various dietary preferences.
Which other restaurants are nearby that I can visit before or after eating at Chipotle?
Nearby restaurants include Yogurtland San Diego for frozen yogurt, Voltero's Pizza, Five Guys for burgers, Blaze Pizza, Jersey Mike's Subs, Panera Bread, ZENSHI Handcrafted Sushi, Dickey's Barbecue Pit, McDonald's, and Native Foods (a vegan and vegetarian restaurant).
Are there convenient services near Chipotle for errands like banking, pharmacy, or shipping?
Yes, close by you can find Chase bank, Bank of America ATM, CVS Pharmacy, UPS Access Point location, The UPS Store, and LibertyX Bitcoin ATM for various errands.
If I am feeling unwell, are there any medical facilities near Chipotle Mexican Grill at Genesee Plaza?
Yes, nearby medical facilities include AFC Urgent Care Clairemont, Clairemont Smiles Dentistry and Orthodontics, and American Family Center Urgent Care.
How can I contact Chipotle Mexican Grill at Genesee Plaza for inquiries or catering orders?
You can contact them by phone at +1 858-380-2316 or email at ca.1921.Genesee@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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