Chick-fil-A

Reviews

• DH

  David Hosek

  Mar 17, 2026
  1.0
  Place has been pretty standard up until about a month ago. Not sure what changed then but since drive thru times have sky rocketed. Order accuracy has tanked. Food isn't that good but I've gone because it's consistent and my orders are usually right. This hasn't been the case for about a month now. I'll just go to Wendy's and get the same level of order inaccuracy for a lower price.
• SH

  Steven Hurley

  Mar 4, 2026
  5.0
  The best CFA in the country!
• RM

  Roberto Moreno

  Feb 18, 2026
  5.0
  Exelente servicio
• HV

  harish vishwanathan

  Nov 26, 2025
  5.0
  Excellent place. Really well run - the customer lines are long and drive through can get hectic, but we all know WHY - limited franchises focusing on quality. Great place for a fairly good bite - consistent, has sometimes messed up orders, but the customer service is top notch. Come on and grab a bite.
• AA

  Ailar Ansari

  Oct 25, 2025
  1.0
  WORST CUSTOMER SERVICE EVER I’ve lived in this area for over six years, and this Chick-fil-A has always been my go-to location. I usually stop by once a month, and the service has always been great until this visit. This visit really made me consider to not come back again. What I experienced was, without a doubt, the worst customer service I’ve ever had at any Chick-fil-A. I do understand that I arrived about five minutes before closing, and I truly wasn’t trying to make anyone’s night harder. I had just driven all the way from Anaheim, and I was exhausted. I only stopped to grab food for my dad, who asked me to pick it up last minute. I tried to keep things simple and polite, but I was met with unnecessary attitude from the start. At the drive-thru window, I noticed I was charged for the wrong item. I politely asked about the missing soda, and the woman at the window who had blonde hair and appeared to be the manager seemed visibly irritated. She didn’t even offer basic customer service like a simple “Hi” or “How are you?” The entire interaction felt cold, rushed, and like she was just going through the motions. I then asked another employee if I could speak to the manager. She told me the manager had stepped out. When I asked again, she said something along the lines of, “It’s homecoming weekend and we’re closing in five minutes.” She was also giving me attitude as like she tries to ditch me I was so frustrated, I barely remember the exact wording but the message was very clear: they didn’t want to deal with me. Then she said, “You can leave a Yelp review,” which made me feel completely dismissed and unimportant. That same employee then began raising her voice at me, which made things even worse. And when the blonde woman (the manager) returned, she looked at me and said “Are you for real?” with a sarcastic and confrontational tone. It was incredibly unprofessional and shocking. At that point, I was overwhelmed and honestly very upset. I said something back that I’m not proud of, and then I drove off. I’m normally a very patient person, and I work in customer service myself—in both food service and now in banking so I know how hard this job can be. But this level of disrespect, especially after a long day and long drive, really pushed me past my limit. I completely understand people have rough shifts or personal stress, especially near closing. But I truly hope this situation can be taken seriously and used as a coaching opportunity. Leadership means being able to stay professional even when you’re tired or ready to go home.

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