Charleys Cheesesteaks

Reviews

• AK

  Alex King

  Apr 19, 2026
  5.0
  Valarie and Melanie are the best and they make the best cheese fries in all of UTC. Me and my friend love coming here on the weekends to visit them
• SE

  Sultan Erdogan

  Apr 18, 2026
  1.0
  My order was prepared incorrectly. It was supposed to include only meat and cheese, but it came with lettuce and tomatoes, which I did not request. Additionally, the portion of meat was significantly less than expected—far less than what other restaurants عادة provide. I’m disappointed with what I received and would like a proper resolution for this issue.
• JC

  Juan Contreras

  Apr 15, 2026
  5.0
  I was tired of eating the same food for work, I tried Charly's out and the food was good. It just hits different and I would get again
• CF

  Czar Fonzarelli

  Apr 12, 2026
  3.0
  I have not had Charley's philly cheesesteak in a long time I was at UTC mall and decided to try it again I got a bacon 3 cheesesteak to my surprise it was actually pretty good not alot of meat probably get extra meat definitely a good amount of cheese also got the cheese bacon fries they were good although a little over salted I don't think I would ever go out of my way to get Charley's cheesesteak but if your at a mall and hungry worthy of a try
• AA

  Andy

  Apr 5, 2026
  1.0
  I stopped by Charley’s at Westfield UTC and had a pretty disappointing experience. The young woman at the register was clearly new, but she was kind, respectful, and really trying. No issues with her at all. The problem was the employee on the grill. From the jump, the attitude was off. I asked for my veggies to be well grilled and also said no mushrooms. The receipt even showed “no mushrooms,” but my sandwich still came out with mushrooms all mixed in. When I brought it back up (calmly, no attitude), instead of just owning the mistake, she questioned if I even asked for no mushrooms. Then when she saw the receipt, she rolled her eyes and hit me with “we’re busy, mistakes happen.” That’s cool, mistakes do happen, but the attitude was unnecessary. I asked for a refund since my friend was already eating and I didn’t want to wait again, and she told me she couldn’t do it because no manager was there. That didn’t sound right, especially for a Sunday. Then it got weird when she tried to keep my receipt and said they “keep receipts” when they remake food. Nah… that’s not how that works. I had to press just to get it back. On top of that, they didn’t even have basic ingredients like tomatoes, the food wasn’t great, and the phone number on the receipt doesn’t even work. I looked up reviews after and saw other people had issues with the same employee, so this clearly isn’t a one-time thing. Bottom line: I work hard for my money, and I expect basic respect and decent service. The new employee was solid, but the overall experience? Not it. I won’t be back.

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