Baskin-Robbins

Reviews

• LC

  Leo Carter

  Mar 31, 2026
  1.0
  Go to a different company than Baskin Robbins for ice cream needs or custom cakes. They give out the most minimalistic samples of ice cream and when it comes to custom order cakes. THEY OVERCHARGE, the person working there named Nohda kept overcharging, almost 200$ for a 9” icecream cake! And not to mention the Indian accent decorator named Nisha is rude as hell. They want your money but give cheap, below par service and quality.
• AP

  Aries Princess

  Mar 31, 2026
  1.0
  Worse Baskin Robbins ever! First time trying Baskin Robbins cakes. Wanted to order a custom cake and the decorator Nisha argued with me constantly! Even when the fault was not on how I preordered the cake but a glitch on THEIR part. And she denied what had happened until I showed her proof but even then.. NO apology but apparently it was my fault for the system failing. She offered no resolution or a way to fix it and now ruined a birthday. This company needs to find a new decorator or retrain her on customer service.
• SM

  Sophia Madrid

  Mar 9, 2026
  1.0
  Ruined my birthday didn’t want to give the cake, said they lost it then it magically happened to appeared 30 mins after arguing for it while. Management is horrible.
• RN

  Ruby Nungaray

  Dec 1, 2025
  1.0
  Ordered a custom cake ahead of time online for my anniversary. Received confirmation. My pick up date landed on a holiday, I wasnt sure if they would be open, so I called them ahead to confirm my order and their holiday hours. Got no answer just straight to voicemail. No biggie prob just closed for holidays, I assumed. I decided to go in the following day after the holiday, just to ensure my order was ready and that they would be open. Next day, i call to confirm my order and let them know im coming. No answer. Im confused and worried atp, I’ve called several times to no answer. So we go in person and theres a few employees talking with what i thought was a customer but was just a friend/coworker of theirs. They see us come in, and continue their conversation like nothing. I dont mind coworkers joking around and talking but it was a little baffling they just kinda ignored us. So we interrupt them and let them know were just here to pickup an order. They go to the back to find it and come back with nothing. I show them my order number and they just claim they dont have my order. No explanation or anything. Just say the best they can do is give me another cake of equal value. (While laughing with their friends about the situation) I tell them i called, to which they gaslit me and said they were there all day and heard no calls, i “must have called the wrong place”. I dialed from my phone and suddenly it was ringing 😐 they just acted confused. Im already extremely upset, i really wanted this heart shaped custom cake for our anniversary. But i also understand shit happens. Maybe it got tossed on accident. Who knows. I try to work with what cakes they have available. I figured something with the same flavors would be just as good. They inform me i can only get one of equal value, but most of the cakes were bigger than the one i got. Leaving me with few options and flavors that werent the same. I picked one cake that was close to the flavors i chose, but it had a freaking HAIR in the cake!! I let them know, to which they all laughed and took the cake away to the back. Super unprofessional. But again, i just want a cake for my anniversary. I try to settle on one, but at this point im not having a great experience, and i kind of just want my money back. They inform me the manager is on vacation out of state and i would have to call her for a refund. At that point we just grabbed a random cake and walked out. If they didn’t answer their phone all week i didn’t trust the manager to answer for a refund. Ridiculous. This location needs to work on their communication. I dont understand why i didnt receive a call back or email regarding my order progress or what happened to it…Just really sucked. Please do better. I understand its the holidays, and i tried to be really understanding. But i payed for something special and walked out with a disappointing random cake . Its just not what i paid for. The employees didnt make the situation any better either.
• MS

  Madhumathi Sakthivel

  Mar 14, 2025
  4.0
  Ice cream flavors were fresh and good. The staff were friendly. Place was crowded for a rainy Friday night.

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