Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Clemente,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
414 reviews
5 stars
221
4 stars
97
3 stars
39
2 stars
23
1 star
34
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the taste while others reported dry or spoiled items.
Service Issues
Frequent complaints about poor customer service, including slow service and unhelpful staff.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with some customers noting it was not up to standard.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and decreasing portion sizes.
Positive Experiences
Several customers praised the fast service and friendly staff, highlighting enjoyable meals.
- FCFlor CastellanosSep 22, 20251.0I went on Sunday, September 21, 2025, in the evening and ordered a combo of charcoal-grilled tacos. When I got home, I realized they were spoiled. I couldn't eat them!
- RKRatmir KonstantinovSep 1, 20255.0Good and fast service
- STSky Force TechnologyAug 23, 20252.0Don't door dash from this location. They won't give you the option to add special instructions and on to of that you can order a meal and get zero salsa. Total BS maneuver and it's happened before so shame on me for trusting that it was a simple mistake the last time.
- RPRoberto PeraltaAug 17, 20255.0👀
- SSStepperJun 30, 20255.0Great service all around and very helpful employees
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Clemente?
El Pollo Loco is open every day from 9:30 AM to 10:00 PM.
Where is El Pollo Loco located in San Clemente?
El Pollo Loco is located at 963 Avenida Pico, San Clemente, CA 92673, USA.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food, focusing on fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for your events and gatherings.
Can I order El Pollo Loco food online?
Yes, you can order online through their menu available at https://order.elpolloloco.com/menu/avenida-pico-la-pata-ave or via their mobile app.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco provides a drive-through service for convenient ordering and pick-up.
Are there bank ATMs nearby El Pollo Loco for cash withdrawals?
Yes, there are nearby ATMs including Bank of America ATM, Navy Federal Credit Union ATM, and Wells Fargo ATM close to El Pollo Loco.
What other dining options are near El Pollo Loco?
Nearby dining options include Baja Fresh for Tex-Mex, Poke Tiki for Hawaiian poke bowls, and Romano's Pasta & Pizzeria for Italian cuisine.
What nearby attractions can I visit around El Pollo Loco?
You can visit Plaza Pacifica, a local shopping center and landmark, after your meal at El Pollo Loco.