While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Clemente,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality; some customers enjoyed the taste while others reported dry or spoiled items.
Service Issues
Frequent complaints about poor customer service, including slow service and unhelpful staff.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with some customers noting it was not up to standard.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and decreasing portion sizes.
Positive Experiences
Several customers praised the fast service and friendly staff, highlighting enjoyable meals.
FC
Flor Castellanos
Sep 22, 2025
1.0
I went on Sunday, September 21, 2025, in the evening and ordered a combo of charcoal-grilled tacos. When I got home, I realized they were spoiled. I couldn't eat them!
RK
Ratmir Konstantinov
Sep 1, 2025
5.0
Good and fast service
ST
Sky Force Technology
Aug 23, 2025
2.0
Don't door dash from this location. They won't give you the option to add special instructions and on to of that you can order a meal and get zero salsa. Total BS maneuver and it's happened before so shame on me for trusting that it was a simple mistake the last time.
RP
Roberto Peralta
Aug 17, 2025
5.0
👀
SS
Stepper
Jun 30, 2025
5.0
Great service all around and very helpful employees