Chipotle San Carlos is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted poor customer service, including rude staff and negative attitudes towards customers.
Portion Sizes
Many customers expressed dissatisfaction with shrinking portion sizes and inconsistency in the amount of food served.
Food Quality
There were mixed reviews on food quality, with some praising the taste while others reported issues like food poisoning and stale ingredients.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others reported unsanitary practices.
Value for Money
Several reviews indicated that customers felt they were not getting good value for their money due to high prices and small portions.
AS
Ashlee Stewart
Dec 22, 2025
1.0
If I could give 0 stars for customer service- I would. This is now the third time I’ve had an uncomfortable experience with their customer service. I first witnessed one of the workers roll his eyes at the guy in front of me because he changed his mind on which meat. Then it was my turn I got the same attitude and rolled his eyes at me because my six year old was taking a second to make up her mind. I get chipotle probably twice a week at different locations and this one in particular charged everything differently. They won’t let you get a side quesadilla like the other locations. Anyway, we ate inside and This same worker kept staring us down while we ate and it was super uncomfortable. Even as we walked out.
CB
Carbo Kuo (BYVoid)
Dec 7, 2025
4.0
速度快,環境還不錯
CO
Caroline O.
Dec 1, 2025
1.0
Skimpy bowl
AC
Anthony Chiaramonte
Nov 12, 2025
3.0
For a Chipotle the Service was abysmal! Rude guy behind the counter and the gal that checked me out never asked if I wanted a drink or anything just told me my total and moved on to the next person. She didnt make eye contact, just worried about pushing through to the next person in line. And it wasnt busy. There was one perosn behind me.
DB
Danielle Bordegaray
Nov 7, 2025
5.0
I almost gave up on Chipotle. I've had the San Mateo park place and Chess locations and both are horrible. Very small portions and bland. I decided to give this San Carlos location a try and I'm so happy I did! The food was so flavorful and the portions were big!! Also they didn't mess up or forget anything from my ubereats delivery! The food was delicious.The corn Salsa and their amazing chips were also amazing. They gave us tons of chips. I'm staying with this location. Good job San Carlos!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in San Carlos serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill in San Carlos?
Chipotle San Carlos is open daily from 10:45 AM to 11:00 PM.
Does Chipotle San Carlos offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle San Carlos?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill in San Carlos LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
Where is Chipotle Mexican Grill located in San Carlos?
Chipotle Mexican Grill is located at 1135 Industrial Rd, San Carlos, CA 94070, US.
What are some nearby places I can visit around Chipotle San Carlos?
Near Chipotle San Carlos, you can visit places like Mattress Firm San Carlos, GameStop, and Falafel Tazah San Carlos, offering retail and dining options to complement your visit.
Are there other food and drink options close to Chipotle San Carlos?
Yes, nearby you will find Starbucks, Wingstop, and Jamba San Carlos Marketplace for coffee, chicken dishes, and smoothies.
If I'm visiting Allegro Music and Dance School, how close is Chipotle San Carlos for a meal?
Chipotle Mexican Grill is conveniently close to Allegro Music and Dance School, making it a great option for a meal before or after classes.
Can I combine a visit to Chipotle with some shopping nearby?
Absolutely, you can enjoy your meal at Chipotle and then visit nearby retail stores like HomeGoods, T.J. Maxx & HomeGoods, or Bassett Furniture for shopping.