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McDonald's

3.4
(3011 reviews)

Business Details

(909) 880-8418
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4155 University Pkwy, San Bernardino, CA
92407, United States

Hours

Reviews

3.4
3,011 reviews
5 stars
1,105
4 stars
560
3 stars
471
2 stars
274
1 star
601

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food quality.

Customer Service

Many reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

Several customers noted unsanitary conditions and a dirty environment.

Speed of Service

Customers frequently complained about slow service, both in the drive-thru and inside the restaurant.

Food Quality

There were complaints about food being cold, burnt, or not prepared as requested.
  • EB
    Enrike Barahona
    2 days ago
    1.0
    This is the amount of time vs. What they give you is not worth your time effort any money this is a disgrace of a mcdonalds everybody there needs to be fired and close down this location because this is irredeemable
  • DD
    Donny D
    Feb 24, 2026
    5.0
    First breakfast order of the day and they messed it up. They gave me 2 mcgriddles when i ordered a McGriddle and a mcmuffin. Also the coffee is always way too sugary. They did correct the issue and gave me a free hashbrown. I normally don’t eat McDonald’s but went on a whim at work.
  • MV
    Marcella Villalobos
    Feb 23, 2026
    5.0
    A lot of great deals
  • BC
    BaoNghi Cao
    Feb 20, 2026
    5.0
    Lovely and professional staff which makes customers happy and buy more.
  • BB
    Brooklyn Bradford
    Feb 10, 2026
    1.0
    Waited at the drive-thru ordering machine while only one car was ahead of us. The employee, Austin, ignored us and helped the car behind us and then another after that. When we pulled forward to the next window assuming maybe a technical issue , he said, “Yep, that was me. I was helping other people,” in a rude, dismissive tone. He then continued to speak with aggression the entire interaction. His behavior was unprofessional from start to finish, and we were given the wrong order afterward, which felt intentional. This experience felt targeted and intentional. I’ve never been spoken to with that level of disrespect by a service employee.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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