Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,046 reviews
5 stars
580
4 stars
210
3 stars
106
2 stars
45
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers expressed mixed feelings about the food quality, with some praising the taste while others reported issues with overcooked or undercooked chicken.
Service Issues
Numerous reviews highlighted poor customer service, including incorrect orders, rude staff, and slow service.
Portion Sizes
Several customers complained about small portion sizes and high prices, feeling that the value for money has decreased.
Cleanliness
Feedback indicated inconsistent cleanliness, with some locations being praised for their cleanliness while others were criticized for dirty conditions.
- ASAustin Sutton2 days ago5.0Got it — same fun, less smug. Here you go: It’s El Pollo Loco, so the line can move a bit slower since they make the food to order. Honestly though, it’s still usually faster than In-N-Out. You get fresh, grilled food that actually feels lighter than most drive-thru options, and it’s easy to grab something quick without feeling weighed down afterward. Reliable, tasty, and a great go-to when you want fast food that doesn’t feel like a bad decision. Definitely my favorite drive-thru chain.
- MNMynor NajeraDec 22, 20254.0I love the grilled chicken at Pollo Loco. And today they have more fast food Mexican dishes to offer at a good price.
- JCJc CamachoDec 7, 20251.0Super small side of rice for over $5 bucks is so ridicules the price for such tiny portion. I saw this until I got home and realized that was not even enough for one person. Very upset about this insult to the portion. The drive thru person sound like being upset because doing orders and doing the window just show no atención to then person in the window because they rush to take orders. Order the 8pc chicken and is way over cooked, to dry to eat, I live far and not worth driving back to return and talk to a person there, is been bad experience and not just this location but other pollo loco stores I been too. Inconsistent, wrong orders, overcharged, attitudes, not the experience they promise. Literarily not worth. The only reason I left this comment is because I hope this was a mistake and some action is taken.
- JGJacquie GonzalesNov 24, 20255.0I ordered just thigh to put into a side salad. Chicken thigh was hard i was disappointed
- AVann vargasOct 17, 20255.0The lady in the drive thru is super polite love that. Thanks for always having great coupons 😀
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Bernardino?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco in San Bernardino offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food online from El Pollo Loco San Bernardino?
Yes, you can order food online through their official ordering link: https://order.elpolloloco.com/menu/w-highland-ave-h-st
What type of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and handmade Mexican entrees.
What payment methods are accepted at El Pollo Loco in San Bernardino?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco offer catering services?
Yes, catering services are available at this location.
Is there free Wi-Fi available at El Pollo Loco?
Yes, customers can enjoy free Wi-Fi at El Pollo Loco.
What medical facilities are near El Pollo Loco San Bernardino?
Nearby medical facilities include Metropolitan Medical Group, Metropolitan Clinic, and Metropolitan Family Medical Clinics, which customers can visit before or after dining.
Are there other fast food chicken restaurants near El Pollo Loco?
Yes, nearby fast food chicken options include Louisiana Fried Chicken, Domino's Pizza, and KFC, offering alternative choices for customers in the area.
What other amenities are located near El Pollo Loco that customers might find useful?
Customers can find a 7-Eleven convenience store and gas station, as well as automotive services like AutoZone and Jose's Tire Shop nearby, which may be convenient during their visit.