Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,145 reviews
5 stars
593
4 stars
236
3 stars
120
2 stars
75
1 star
121
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the chicken and salads, but some noted issues with portion sizes and overcooked items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and felt that the food did not justify the cost.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restrooms, impacting the overall dining experience.
Drive-Thru Experience
The drive-thru service received negative feedback for being slow and having unhelpful staff.
- MBMr. BlackNov 10, 20251.0What food? Half the time I come here there is no chicken. Lol what a joke. Won't waste my at this location again
- LGLucia GómezNov 6, 20252.0Está muy fea la comida aquí el arroz está semicrudo las piezas de pollo y los burritos están en miniatura los frijoles son de lata todo está caro
- STSteve TaylorNov 5, 20251.0Food poisoning from thier chicken taco
- BFBetty FrankOct 28, 20255.0Sooo good.My salad was huge.
- GDGino DOct 5, 20255.0My food was great. Service was good. They made me park in the front to wait for my food but the wait wasn't long at all.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Bernardino?
El Pollo Loco in San Bernardino is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I order food online from El Pollo Loco?
Yes, you can order online through their website or their app available on the Apple App Store.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is there a drive-through option available at this El Pollo Loco location?
Yes, this El Pollo Loco location has a drive-through service.
What nearby restaurants can I visit around El Pollo Loco?
Nearby restaurants include Cheers Nutrition, RIBS, The Miko Grille, Round Table Pizza, Del Taco, KFC, and Burger King, offering a variety of food options.
Are there any fitness centers near El Pollo Loco where I can work out before or after dining?
Yes, Planet Fitness - San Bernardino, CA is nearby where you can work out before or after your meal at El Pollo Loco.
Where can I find grocery stores near El Pollo Loco for shopping?
Nearby grocery stores include Rio Ranch Market and One Dollar Outlet Store for your shopping needs.
How can the nearby AutoZone and Goodyear Tire Centers be helpful when visiting El Pollo Loco?
If your vehicle needs maintenance or repairs, the nearby AutoZone, Goodyear Tire Center, and Drake's Goodyear Tire Center provide automotive parts and services, making it convenient while you dine at El Pollo Loco.