El Pollo Loco

4.0
1145 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
1998 E Highland Ave, San Bernardino, CA
92404, United States

Hours

Reviews

4.0
1,145 reviews
5 stars
593
4 stars
236
3 stars
120
2 stars
75
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the chicken and salads, but some noted issues with portion sizes and overcooked items.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and felt that the food did not justify the cost.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restrooms, impacting the overall dining experience.

Drive-Thru Experience

The drive-thru service received negative feedback for being slow and having unhelpful staff.
  • MB
    Mr. Black
    Nov 10, 2025
    1.0
    What food? Half the time I come here there is no chicken. Lol what a joke. Won't waste my at this location again
  • LG
    Lucia Gómez
    Nov 6, 2025
    2.0
    Está muy fea la comida aquí el arroz está semicrudo las piezas de pollo y los burritos están en miniatura los frijoles son de lata todo está caro
  • ST
    Steve Taylor
    Nov 5, 2025
    1.0
    Food poisoning from thier chicken taco
  • BF
    Betty Frank
    Oct 28, 2025
    5.0
    Sooo good.My salad was huge.
  • GD
    Gino D
    Oct 5, 2025
    5.0
    My food was great. Service was good. They made me park in the front to wait for my food but the wait wasn't long at all.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in San Bernardino?

El Pollo Loco in San Bernardino is open every day from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for your convenience.