Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.3
718 reviews
5 stars
422
4 stars
163
3 stars
69
2 stars
24
1 star
40
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the freshness and taste of the food, particularly the chicken, though some noted inconsistencies in flavor and portion sizes.
Customer Service
The staff received mixed reviews; while many customers highlighted friendly and efficient service, others reported poor attitudes and mistakes with orders.
Cleanliness
The restaurant was often described as clean and well-maintained, contributing positively to the dining experience.
Pricing
Several customers expressed concerns about rising prices, indicating that value for money may be diminishing.
Speed of Service
Many reviews noted the quick service, especially during busy lunch hours, making it a convenient option for customers.
- FGFrank Gutierrez4 days ago1.0Chicken was undercooked. My burrito was cold. Iced tea had a foul smell and when I took off the lid there was mold in my drink! Never giving business to this chain.
- IBIngrid BarillasMejiaNov 20, 20254.0Pollo loco has gone loco with the prices, I spent $39 for and 8 PC family meal add $3 if you want a mix of leg thighs a breast. Chicken needs more flavor.
- JCJesus valdez carranzaOct 10, 20251.0I had to throw food away The lady tossed the bag with food and the table and didn’t give the receipt 🧾 I called and asked what was the problem she stated being way too friendly
- APAndrew PadillaAug 27, 20255.0Always hits the spot. Got one of the Fire Grilled Combos because I'm on a budget but it's still filling.
- 111984wasthereAug 21, 20255.0Friendly staff, fast service clean bathroom, great food
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in San Bernardino?
El Pollo Loco is open Monday through Thursday and Sunday from 9:30 AM to 9:00 PM, and on Friday and Saturday from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer a drive-through service?
Yes, El Pollo Loco in San Bernardino has a drive-through available for customer convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
Where can I find the menu for El Pollo Loco?
You can view the menu online at http://www.elpolloloco.com/our-food/.
How can I order food from El Pollo Loco?
Orders can be placed through their online menu at https://order.elpolloloco.com/menu/ or via the El Pollo Loco app available in the Apple App Store.
What is the address and contact number for El Pollo Loco in San Bernardino?
El Pollo Loco is located at 680 S E St, San Bernardino, CA 92408. You can reach them by phone at +1 909-884-2553.
Are there any nearby places where I can get a haircut near El Pollo Loco?
Yes, nearby hair and beauty salons include Edge.Wise Barber Shop & Braiding Salon, Ron Blends the Barber, and Edge Wise Barber Shop & Braids, all located close to El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby dining options include Arby's, a fast food restaurant specializing in sandwiches, and Juan Pollo, another fast food restaurant.
Are there any nearby places of interest customers might visit before or after eating at El Pollo Loco?
Customers might enjoy visiting the San Bernardino Art Association, which features art galleries and fashion accessories, or attend services at Living By Faith Church located nearby.
How can I get more information or learn more about El Pollo Loco in San Bernardino?
You can visit their official website at https://restaurants.elpolloloco.com/ca/san-bernardino/680-s-e-st for detailed information and updates.