El Pollo Loco

4.1
1074 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1695 W Kendall Dr, San Bernardino, CA
92407, United States

Hours

Reviews

4.1
1,074 reviews
5 stars
569
4 stars
272
3 stars
121
2 stars
35
1 star
77

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the fresh and tasty options, while others reported dry or poorly prepared items.

Customer Service

Customer service experiences varied widely; many praised the friendly and helpful staff, while others encountered rude service and issues with order accuracy.

Cleanliness

The restaurant was often noted for being clean, but there were complaints about dirty bathrooms and unsanitary conditions at times.

Order Accuracy

Frequent issues with order accuracy were reported, with customers noting missing items or incorrect orders.

Pricing Concerns

Some customers felt that prices were higher than other locations, and there were complaints about portion sizes being small.
  • KB
    KeinSandHier777 Berg
    Nov 7, 2025
    5.0
    Crunchy tacos, seasonal tamales, the avocado salsa and churros! 😋 When you want great food close to home, but are burnt out on Baker's Drive Thru. Lol.
  • ND
    N Dana
    Oct 18, 2025
    4.0
    There food has gotten better… I liked there burritos a lot.
  • LA
    Lisa Alarid
    Oct 16, 2025
    1.0
    Don't go to the location on Kindle and hospitality. They charged my account twice for one order. Someone kept my card info and charged me for the same order the following day. They didn't even offer anything for free for the inconvenience. All they said was to call my bank 🤬
  • SJ
    Shannon JuDon
    Oct 8, 2025
    5.0
    I enjoyed a late lunch here. Food was fresh and delicious. While ordering at a self service kiosk, I had a little difficulty. My struggle was short-lived because a member of their crew noticed my challenge and came to offer assistance. She fixed my problem with ease. I will be returning again soon.
  • JC
    Jo C
    Oct 5, 2025
    3.0
    When in for lunch with a friend and was forced to order at the machine. I don't like to do that but am a senior citizen. The chicken was fine but the sides of mac and cheese and mashed potatoes were not

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours for El Pollo Loco in San Bernardino?

El Pollo Loco in San Bernardino is open Monday through Sunday from 9:30 AM to 10:00 PM on weekdays and Sundays, and until 11:00 PM on Fridays and Saturdays.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services for customer convenience.