Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Bernardino,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,074 reviews
5 stars
569
4 stars
272
3 stars
121
2 stars
35
1 star
77
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the fresh and tasty options, while others reported dry or poorly prepared items.
Customer Service
Customer service experiences varied widely; many praised the friendly and helpful staff, while others encountered rude service and issues with order accuracy.
Cleanliness
The restaurant was often noted for being clean, but there were complaints about dirty bathrooms and unsanitary conditions at times.
Order Accuracy
Frequent issues with order accuracy were reported, with customers noting missing items or incorrect orders.
Pricing Concerns
Some customers felt that prices were higher than other locations, and there were complaints about portion sizes being small.
- KBKeinSandHier777 BergNov 7, 20255.0Crunchy tacos, seasonal tamales, the avocado salsa and churros! 😋 When you want great food close to home, but are burnt out on Baker's Drive Thru. Lol.
- NDN DanaOct 18, 20254.0There food has gotten better… I liked there burritos a lot.
- LALisa AlaridOct 16, 20251.0Don't go to the location on Kindle and hospitality. They charged my account twice for one order. Someone kept my card info and charged me for the same order the following day. They didn't even offer anything for free for the inconvenience. All they said was to call my bank 🤬
- SJShannon JuDonOct 8, 20255.0I enjoyed a late lunch here. Food was fresh and delicious. While ordering at a self service kiosk, I had a little difficulty. My struggle was short-lived because a member of their crew noticed my challenge and came to offer assistance. She fixed my problem with ease. I will be returning again soon.
- JCJo COct 5, 20253.0When in for lunch with a friend and was forced to order at the machine. I don't like to do that but am a senior citizen. The chicken was fine but the sides of mac and cheese and mashed potatoes were not
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in San Bernardino?
El Pollo Loco in San Bernardino is open Monday through Sunday from 9:30 AM to 10:00 PM on weekdays and Sundays, and until 11:00 PM on Fridays and Saturdays.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customer convenience.
Can I order food online from El Pollo Loco?
Yes, you can order food online through their official ordering website and the El Pollo Loco mobile app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Does El Pollo Loco have Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi for its customers.
Is catering available at El Pollo Loco?
Yes, El Pollo Loco offers catering services for events and gatherings.
What is the address and contact number for El Pollo Loco in San Bernardino?
El Pollo Loco is located at 1695 W Kendall Dr, San Bernardino, CA 92407, and can be reached at +1 909-880-8637.
Are there any beauty salons near El Pollo Loco?
Yes, nearby beauty salons include Star Nail, Nail Time - Bernardino, Rubi's Barber and Beauty Salon, and Great Clips, which customers may visit before or after dining.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Baguette Express (Vietnamese), Royal Dumplings House (Chinese), Paco's Tacos (Latin American), Dalia's Pizza Market, Nonna's Italian Restaurant, Lucca's Pasta Bar, Thai Place, Rock & Roll Sushi, Cold Stone Creamery, and Wingstop.
Are there any convenient stores or services near El Pollo Loco?
Yes, customers can find nearby services such as CVS Pharmacy y más, UPS Access Point location, Econo Auto Service, Ace of Vapes and CBD Shop, and Spectrum (internet and mobile services).