Chipotle San Bernardino is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as dry meats, small portions, and even food poisoning.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple customers noted that the restaurant was dirty, with concerns about hygiene and food safety.
Portion Sizes
Several reviews mentioned that portion sizes have decreased over time, leading to dissatisfaction with value for money.
KH
Kelsey Hensley
Jan 2, 2026
5.0
I don’t usually take the time to write long reviews, but after my experience today, I absolutely had to. During an extremely busy rush hour, Angel, the grill cook, completely stood out in the best way possible.
While the restaurant was slammed and the pressure was clearly high, Angel remained calm, focused, and incredibly professional. He was working nonstop on the grill, handling orders efficiently, keeping everything organized, and making sure the food was done right. You could tell he truly cared about the quality of what he was putting out, even when things were hectic.
What impressed me the most was that while Angel was clearly carrying the workload during the rush, some of his colleagues were not matching that same level of urgency or teamwork. Despite this, Angel never complained, never showed frustration, and continued to work hard with a great attitude. That level of professionalism and dedication is rare and deserves recognition.
The food was excellent, hot, and prepared perfectly — which says a lot considering how busy it was. Angel’s work ethic and commitment absolutely made a difference in the overall experience. Employees like him are the backbone of any successful restaurant, and he is someone who truly represents what great service looks like.
Angel deserves serious recognition, appreciation, and honestly, a raise. If management is reading this, please know that this man is an asset to your team. Because of Angel, I would gladly return and recommend this location to others. Outstanding job.
PM
Paul Marchu
Dec 20, 2025
5.0
Perfect in and out trip. I bought a steak burrito and a steak bowl. I guess in my hurry (I add guac.) I didnt realize it would be an additional $6. That aside the food is always good. I have come here several times and today I came around 6pm and was in and out of the door in about 8 minutes!
RN
rafael navarro
Dec 17, 2025
1.0
Terrible food woke up with bubble guts. Got double charged for guacamole. Barbacoa and Carnita Meats were super dry, rice had way too much lime and cilantro and mushy. Beans were decent
DR
Dipika Regmi-Acharya
Dec 14, 2025
1.0
I work nearby and have unfortunately been to this location more than 10 times. The quality and service have steadily gone downhill. Multiple times now, I’ve received bowls with barely any chicken in them. Most of the bowl ends up being rice, which is frustrating given the price.
When I was working onsite, I used to come here weekly, and the portions kept getting smaller. Whether it was chicken or vegetables, it felt like just a few pieces. Paying close to $15 for a half-filled bowl is not acceptable, especially when other Chipotle locations are much more consistent.
NB
Nathan Bodnar
Nov 21, 2025
1.0
The disturbed lady dishing up food gave the least amount as possible of chicken , not even a spoon, she shook it off until there was only enough meat to make a taco. I'm not joking, not even a little. This is how places lose repeat customers.
Choose a different place if you actually want food to eat.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in San Bernardino?
Chipotle Mexican Grill is located at 1092 E Hospitality Ln, North of Costco in the Northpoint shopping center, San Bernardino, CA 92408.
What are the opening hours at Chipotle Mexican Grill in San Bernardino?
Chipotle Mexican Grill is open every day from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in San Bernardino offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online in San Bernardino?
Yes, you can order online via their official site at https://order.chipotle.com/ or through their Chipotle app.
What kind of food does Chipotle Mexican Grill in San Bernardino serve?
They serve fast-casual Mexican food with customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How does Chipotle support sustainable food practices in San Bernardino?
Chipotle follows "Food with Integrity" principles by sourcing ingredients from farms that use humane and sustainable practices, with no artificial colors, flavors, or preservatives.
What nearby restaurants can I visit around Chipotle Mexican Grill in San Bernardino?
Nearby restaurants include Wingstop, Subway, Myung Ga Tofu & Korean BBQ, 77 Phò Vietnamese Restaurant, Panera Bread, Alanberto's Mexican Restaurant, Starbucks, Jack in the Box, and Shiki Sushi Teppan BBQ & Sports Bar.
What other services and stores are near Chipotle Mexican Grill in San Bernardino?
Nearby services and stores include Costco Wholesale, Spectrum (internet and mobile services), Lendmark Financial Services, Di Milano Nail Salon, Totally Nails & Spa, Devolls Liquor, 7-Eleven, Fast5Xpress Car Wash, and Purevision Optometry Inc.
Is there a convenient way to pick up groceries or shop while visiting Chipotle Mexican Grill in San Bernardino?
Yes, Chipotle is located north of Costco in the Northpoint shopping center, making it easy to combine dining with wholesale shopping and other retail needs at Costco and nearby stores.