Buffalo Wild Wings

3.5
3502 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
690 East Hospitality Lane, San Bernardino, CA
92408, United States

Hours

Reviews

3.5
3,502 reviews
5 stars
1,378
4 stars
681
3 stars
442
2 stars
256
1 star
745

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times for seating and food, with many expressing frustration over poor service and rude staff.

Food Quality

Numerous reviews highlighted issues with food being cold, overcooked, or incorrect, leading to disappointment among patrons.

Atmosphere

While some enjoyed the environment for watching sports, many found the noise level excessive and the overall atmosphere unwelcoming.

Management Issues

Several customers noted a lack of effective management and accountability, with complaints about staff behavior and handling of orders.

Customer Experience

Overall, many customers expressed dissatisfaction with their experiences, indicating a decline in service and food quality compared to previous visits.
  • AW
    Andrew Willis
    4 days ago
    5.0
    Service today was great. Gets busy when they have all you can eat deals and have been forgetten about before for nearly an hour. Y'all know the wings, they good
  • AS
    Amber Stringer
    4 days ago
    1.0
    The management here is absolutely terrible. My sister has been trying to dispute a charge after being double charged, and for the wrong amount, which has been a constant battle to get her funds returned due to their unprofessional management who are unwilling to do anything about this matter.
  • AS
    Andie Serpas
    Nov 14, 2025
    1.0
    Came here for the first time to try a Buffalo Wild Wings , unfortunately it was not a good experience, we sat at 720pm and our salad arrived at 817pm and our wings at 838pm very long waits for refills and our waiter was not available to assist we had to ask other servers for help. Anyways , I gave it a chance for the first time, not coming again. Habanero wings were good tho.
  • EH
    Elizabeth Harrison
    Nov 2, 2025
    2.0
    Great for watching games but that’s it.Wait times for food to come out are really long even an appetizer took 45 minutes. Food came and the fried were cold and chicken bland. Asked for a no bacon burger and it still had bacon on it. Never an apology-. The burger was sent back and we asked for it to just be removed and it was still on the bill. Definitely not worth returning to this place.
  • FC
    Fernando Carrillo
    Oct 16, 2025
    1.0
    I’ve lived in Rialto my entire life and have been coming to this location for years, so it’s truly disappointing to see how far the quality has dropped. I placed an online order earlier today and scheduled the pickup for 7:00 PM. When I arrived home — just 15 minutes away — I was shocked at the condition of the food. Both large wedges of fries were extremely hard, dry, and overcooked to the point of being inedible. I’ve ordered from this same location many times over the years, and never once have the fries come out like this. I know some might assume it’s because of the drive home, but that’s absolutely not the case. The fries were clearly left sitting for too long or cooked far in advance of my scheduled pickup time. To make things worse, even the wings were overcooked and dry, which made the entire meal disappointing and unenjoyable. My family and I were really looking forward to dinner, and it’s frustrating to have spent our hard-earned money on food that was clearly not prepared with care or attention. I strongly believe the staff prepared the order too early and let it sit under a warmer until pickup, which completely ruined the food’s quality. When someone places an order ahead of time for a specific pickup time, that order should be freshly made close to that time, not hours earlier. After years of coming to this location, this experience was enough for me to say that I will not be returning again. I hope management or corporate sees this and takes action to ensure customers receive the quality and service that this location used to be known for. Recommendation: Do not waste your money here, and if you do place an order, do not schedule it ahead of time, because it’s clear that this store does not take proper care to time orders or serve fresh food anymore.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in San Bernardino specialize in?

Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available with 26 different sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in San Bernardino?

The restaurant is open Monday through Thursday from 11:00 AM to 1:00 AM the next day, and Friday through Sunday from 11:00 AM to 2:00 AM the next day.