Pizza Factory

Reviews

• JT

  Jack Tyler

  Feb 8, 2026
  1.0
  Terrible service gave my food away and then argues with me about it would not give me a refund I would highly not recommend to anyone however after reading other comments some as little as 2 weeks ago it seems there are many bad reviews as well I personally won't be returning and will also be recommending that others do not as well it's obvious nothing is changing at this location
• DZ

  Dwayne Ziegenfuss

  Jan 22, 2026
  2.0
  Yeah, I have to say when somebody takes your order And they tell you 15 to 20 minutes. And then it takes them an hour Because they didn't get back to you to tell you Your order is done When Your setting right in front of them 2 other people had the same thing going on. At the same time. All three of us sit around looking at each other going, what the hell is going on, and the people that took our order looking directly at us. And instead of taking the initiative knowing that they took our orders Act like it's our fault because they didn't do their customer service. The negligence and not caring this kind of ridiculous. If it would have been super busy, I could have understood.
• JR

  Justina Reed

  Nov 20, 2025
  1.0
  If I could give zero Stars I would. We use to go to the San Andreas location because we liked it better even though we live really close to the Valley Springs location. Last night I ordered 2 pepperoni pizzas. One with white sauce. And I get home and notice it's one cheese pizza and one pepperoni pizza so I call them and the kid that answered had an attitude and told me I could bring it back but that's all they would do for me. I asked to speak to the manager and he laughed at me. Then the manager (said his name was Jake) came on the phone and was just as unprofessional as the kid I had just spoke to. Told me the good news is my pizza, even though it's wrong, its edible.. I was shocked. He said he would give me a few dollars credit. It was unprofessional and my pizza was terrible.
• MC

  Mike Carlson

  Oct 27, 2025
  1.0
  Absolutely a joke, will never come back. I live here locally and what i just witnessed was disgusting. The only 2 employees working were arguing while a pizza almost flipped off the pizza oven, the gentleman working the register with bare hands then going and handling food. The 1 customer in front of me frustrated and just taking an order that wasn't his. I actually left, there is definitely some issues that need to be addressed. For food safety purposes along with just down right professionalism. Keep it mind, there was only 1 customer in there besides me, the gal woth the attitude working in back only had 2 tags in front of her. God help if they actually get busy.
• KC

  Kendra Carter

  Oct 20, 2025
  5.0
  Excellent customer service 👏 thank you