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Brand Certified

Chipotle Mexican Grill

3.3
(593 reviews)

Business Details

1748 N Main St, Salinas, CA
93906, United States
(831) 444-0943

About

Fast Food RestaurantMexican Restaurant
Chipotle Salinas is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1748 N Main St, Salinas, CA
93906, United States

Hours

Reviews

3.3
593 reviews
5 stars
206
4 stars
124
3 stars
68
2 stars
44
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and long wait times, especially during busy hours.

Food Quality

The quality of food was inconsistent, with complaints about undercooked rice, cold meat, and incorrect orders.

Portion Sizes

Many reviews mentioned small portion sizes and stinginess with ingredients, leading to dissatisfaction with value for money.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food areas, impacting the overall dining experience.

Inventory Problems

Customers noted frequent shortages of key ingredients, particularly during peak hours, which affected their ability to order desired items.
  • R6
    ron 62
    Jan 26, 2026
    1.0
    So we didn't eat or order. The service here is horrible. At 4:30pm there was a line and there was not 1 person sitting eating. Only 1 employee serving food. She was trying to help an elderly couple, but there was no sense of urgency by any of the other employees to help her. 2 employees doing online orders and 1 in the kitchen. After waiting 20mins and the line not moving at all (yes she spent 20mins helping the elderly couple) we decided to leave and go across the street to Panda Express where we were severed within 5mins. This place has not improved in years. This was our 2nd attempt to eat here, even after our 1st attempt failed as well a couple years ago. Oh...and before you reply Chipotle. I've already contacted your experience link that you add to every single review. Get it together Chipotle!
  • RV
    rafael villasenor
    Dec 29, 2025
    2.0
    Always opening late food under cooked
  • WG
    Wilber Gomez
    Dec 22, 2025
    1.0
    The service is terrible. It’s extremely slow. There are several employees, and they can clearly see that the restaurant is very busy, yet they still work at a very slow pace—as if working were a burden to them. 😕
  • RR
    Rocky Ramirez
    Nov 30, 2025
    1.0
    gave me the wrong bowl, forgot my quesadilla. Got the entire order wrong. Maybe instead of talking to ur co workers like an idiot you can make sure u get a customers order right.
  • JK
    Jacqueline Krupa
    Nov 16, 2025
    5.0
    We ordered online. When we arrived there was a very long line to order food. I was greeted and given our food right away. Everything was correct in our order.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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