Safeway

Reviews

• CM

  Cathy Mendez

  6 days ago
  5.0
  Great customer service
• AT

  Arianna Turner

  Mar 6, 2026
  1.0
  I stopped by this store one night around 9 p.m., and honestly the produce has gotten really bad. The fruit and salads looked terrible even though the expiration dates were still far out. There were gnats flying around in the produce section too, which was honestly pretty nasty and made me not want to buy anything from that area. The staff also wasn’t very friendly. When I went to self checkout, there was a heavyset white guy working there and he was very rude to me. I was trying to figure out how to use my EBT card since they have the newer cards now, and when I asked about it he snapped at me and was very rude about it instead of just helping. The attitude was unnecessary and made the whole experience uncomfortable. I’ve worked in customer service for over 10 years, so I know what basic customer service should look like and that definitely wasn’t it. I literally live across the street, so this store is very convenient for me, but after that experience I won’t be buying fruit here anymore. And I’ll definitely avoid self checkout whenever that employee is working. The produce quality has gone way down and the overall experience was disappointing.
• LH

  Lisa HopeGP

  Feb 25, 2026
  1.0
  I called 6 times trying to reach someone in the deli. The first time tje lady told me she will check for me about what I was looking for and put me on hold for 6min and then would come back I guess to see if I was still there and without saying anything to me just put me on hold she did that about 3 times. I would hang up and call back and every time she put me on hold and then would just hang up on me. What kind of customer service is that. Will not shop there anymore and making sure no one i know does. I don't do Rudeness.
• JB

  James Byrne

  Feb 11, 2026
  1.0
  Friends of My Wife And I Live in Elk Grove Not Far From The Safeway at Elk Grove Florin Rd. Sometimes We Go Over For Dinner As We Are Tonight. We Stopped In To Bring Something With Us, We Had Asked A Person Who Was Re-Stocking Shelves What Aisle An Item Was On They Were Extremely Rude, But We Let it Roll Off And Didn’t Think Twice About It. We Went To check out and the woman who’s line we went through was very slow and on her cell phone the entire time. So, I asked her a question about a price that came up and she just gave us the change and started helping the next person
• CM

  Chris Mason

  Feb 5, 2026
  1.0
  I ordered 18 items using the Safeway delivery service at Safeway.com with this store as my location. Only 4 of the 14 items were delivered. The delivery driver, whom I met at the door and who smelled like he hadn't showered in a few days, had removed the food, and left one item in each bag (or it might have happened at the store location, I have no way to know). When I opened the door, he was taking pictures of the bar codes. Within 5 minutes of the delivery, I went online and requested a refund for the items that were not delivered. Safeway then denied my refund request within 15 minutes after having "closely reviewed" the request. I *suspect* this was automatically done by a computer, however they elected to write that it was after "closely reviewing" the request (we as consumers and citizens need to be on top of corporations using algorithms/AI, and pretending it's humans in the loop). I called the customer support number and the rep, while nice and kind and professional, couldn't do a lot, and there was a lot of static on the line. I'm a repeat customer, this order was in-line with my prior orders ($ amount and item count), and I've never before submitted a refund request, so I'm not sure what red flags there could have been. The rep I spoke with also didn't have the authority to set up a redelivery. There was no mechanism by which to share the photos I took with them. To summarize: they wouldn't refund, they wouldn't redeliver, and they didn't want to see the pictures. Maybe I could have spent another hour on the phone escalating with the overseas call center that has a poor connection and static, and maybe that would have worked maybe not, but how I'm actually allocating my time is by going to the local employee-owned WinCo and using my "these items will not be refunded" list as my shopping list. I don't know how fair it is to leave this review for this store location because I don't know if it was someone in their store who stole the groceries, I don't know if it was the driver, and I don't know how much of the process (worker selection and vetting of the people in the store, the delivery driver, etc) is controlled by the local Safeway, by corporate, or by 3rd parties, etc, but Safeway elected to white-label everything as Safeway, so here we are.

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