Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,559 reviews
5 stars
856
4 stars
361
3 stars
169
2 stars
55
1 star
118
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being fresh, delicious, and flavorful, although some noted issues with dryness and inconsistency.
Customer Service
Customer service experiences varied widely; while some praised friendly staff, many reported rude behavior and poor service, particularly during busy times.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with restrooms and dining areas, impacting the overall dining experience.
Value for Money
Customers appreciated the affordability and portion sizes of meals, though some expressed concerns over recent price increases.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, indicating a need for improvement in order fulfillment.
- AAAna AguirreNov 8, 20251.0Worst experience ever on Oct 18 my family dined in at this pollo loco around 7:40pm worst service ever , the food was good the grill person did a good job with the chicken , but the front persons and manager were rude and disgusting , we moved table because there was no table for a family of 8 , my mom moved it back after we were done eating but the employees were rude and made comments to my mom about how they weren’t supposed to move the table why they leave a mess on the floor (we cleaned up as much as we could especially with kids it gets messy) but then they body shamed her disrespected her infront of her kids and one tried to fight my mom after my mom told them to do their job and provide a service , if you don’t like your job quit don’t make other people uncomfortable you get paid to do a service do it right or let someone that actually wants to work take your place ! We payed for the food $60 worth of food just for us to want to vomit it all for the stress and uncomfortable situation they put us through ,just take out these employees don’t want to do there jobs and most people use drive through so when people dine in they don’t want to do there jobs they want everything easy and handed to them
- DCDavid C.Oct 15, 20255.0Been coming here for awhile and honestly I live it the foods good, the staff are friendly and it feels like you get plenty to eat. Overall keep it up!
- ECEugene ChangOct 12, 20255.0The food was fresh and delicious. The staff were very helpful. There is a lot of seating. The restaurant is large with a lot of seating. It can get busy but it is worth the wait.
- EWEnice WhiteOct 3, 20255.0Food is good all the time I go there
- JSJ.m. top secretSep 27, 20255.0Best bang for your buck
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in Sacramento?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Sacramento?
It is located at 3500 Northgate Blvd, Sacramento, CA 95834, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order from El Pollo Loco online or through an app?
Yes, you can order online via their menu website or use the El Pollo Loco app available in the App Store for quick ordering and rewards.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and also accepts checks and debit cards.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers drive-through service for customer convenience.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine with expertly fire-grilled chicken and handmade guacamole, salsas, and dressings.
What nearby places can customers visit before or after dining at El Pollo Loco?
Customers can visit nearby places such as BP and Shell gas stations, Quick Quack Car Wash, and Pep Boys automotive store for convenient errands before or after dining.
Are there convenient ATM or financial services close to El Pollo Loco?
Yes, nearby options include Coin Time, LibertyX Bitcoin ATM, Coin Time Bitcoin ATM, and Coinme for ATM and currency exchange services.
Where can I find other food or retail options near El Pollo Loco?
Nearby options include Subway sandwich shop, Foods Co supermarket, Dollar Tree discount store, and Northgate NAILS beauty salon for additional shopping and dining.