Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
787 reviews
5 stars
389
4 stars
169
3 stars
83
2 stars
49
1 star
97
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the flavor and freshness of the chicken, though some reported issues with dryness and undercooking.
Customer Service
Feedback highlighted friendly and helpful staff, but there were also complaints about rudeness and poor service experiences.
Value for Money
Many customers appreciated the affordable prices and good portion sizes, especially when using coupons.
Cleanliness
While some reviews noted cleanliness and a pleasant atmosphere, others mentioned dirty tables and unsanitary conditions.
Consistency
Several customers expressed concerns about inconsistent food quality and service across different visits.
- BLBABBINO LORNov 9, 20255.0I like pollo loco
- JLJan LoebOct 31, 20255.0Great fast food
- JJJOct 20, 20255.0Great food! Eli is the best, such wonderfully positive energy ! Just what I needed today :)
- SSS ShannonOct 9, 20254.0It's fine, and they have horchata.
- AWAnne WardlowOct 2, 20251.0The first time I got sick so I thought I would give it a second try. I did not get what I ordered, there was chicken on the floor by the fryer and a man sprayed pink stuff from a sprayer on an empty fryer while the mist went unto the chicken next to it.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Sacramento?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery, and if so, what are the delivery hours?
Yes, El Pollo Loco offers delivery every day from 9:30 AM to 10:00 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in service is available daily from 9:30 AM to 9:00 PM.
Is El Pollo Loco open on major holidays?
On December 24th, El Pollo Loco is open from 9:30 AM to 7:00 PM; it is closed on December 25th. On December 31st, it operates from 9:30 AM to 8:00 PM and on January 1st from 10:00 AM to 8:00 PM.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer any mobile app or online ordering options?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or online via their menu at https://order.elpolloloco.com/menu/.
What amenities does El Pollo Loco provide to enhance customer experience?
El Pollo Loco offers free Wi-Fi and has a drive-through for convenient service.
Where is El Pollo Loco located in Sacramento?
El Pollo Loco is located at 7820 Folsom Blvd, Sacramento, CA 95826, USA.
How can nearby self-storage facilities be useful for El Pollo Loco customers?
Nearby self-storage facilities like Superior Self Storage, Life Storage, and Extra Space Storage are convenient for customers who may want to combine errands, such as picking up food and managing storage needs in the same trip.
What nearby medical and counseling services can customers access around El Pollo Loco?
El Pollo Loco is close to healthcare providers such as Sutter Center for Psychiatry and Sutter Health, offering medical and mental health services that customers might find convenient to visit before or after dining.
Are there any educational institutions near El Pollo Loco for visitors to consider?
Yes, Western Career College, Sacramento State Nursing, and Carrington College Home Office are nearby educational institutions that might interest visitors or students who want to grab a meal or order food.