While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally praised the food for being tasty and fresh, particularly the chicken, though there were complaints about dryness and undercooked items.
Service
The staff received mixed reviews; while many customers appreciated the friendly and helpful service, some reported rude behavior and poor service experiences.
Cleanliness
The restaurant was often noted for its cleanliness, although some reviews mentioned dirty tables and unsanitary conditions.
Value
Many customers found the prices reasonable, especially with coupons, but some felt that portion sizes were lacking for the price.
NT
Nicole Trump
Jan 21, 2026
4.0
No complaints
LP
Lovely Perez
Dec 8, 2025
5.0
Hella bomb made with love
SJ
Susan Just
Dec 3, 2025
5.0
We love El Pollo Loco. The food is tasty and fresh. The service is friendly. The restaurant is very clean.
What are the regular business hours for El Pollo Loco in Sacramento?
El Pollo Loco is open daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery, and if so, what are the delivery hours?
Yes, El Pollo Loco offers delivery every day from 9:30 AM to 10:00 PM.
What are the dine-in hours at El Pollo Loco?
Dine-in service is available daily from 9:30 AM to 9:00 PM.
Is El Pollo Loco open on major holidays?
On December 24th, El Pollo Loco is open from 9:30 AM to 7:00 PM; it is closed on December 25th. On December 31st, it operates from 9:30 AM to 8:00 PM and on January 1st from 10:00 AM to 8:00 PM.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer any mobile app or online ordering options?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or online via their menu at https://order.elpolloloco.com/menu/.
What amenities does El Pollo Loco provide to enhance customer experience?
El Pollo Loco offers free Wi-Fi and has a drive-through for convenient service.
Where is El Pollo Loco located in Sacramento?
El Pollo Loco is located at 7820 Folsom Blvd, Sacramento, CA 95826, USA.
How can nearby self-storage facilities be useful for El Pollo Loco customers?
Nearby self-storage facilities like Superior Self Storage, Life Storage, and Extra Space Storage are convenient for customers who may want to combine errands, such as picking up food and managing storage needs in the same trip.
What nearby medical and counseling services can customers access around El Pollo Loco?
El Pollo Loco is close to healthcare providers such as Sutter Center for Psychiatry and Sutter Health, offering medical and mental health services that customers might find convenient to visit before or after dining.
Are there any educational institutions near El Pollo Loco for visitors to consider?
Yes, Western Career College, Sacramento State Nursing, and Carrington College Home Office are nearby educational institutions that might interest visitors or students who want to grab a meal or order food.
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Certified February 22, 2026Yext Knowledge Graph
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