El Pollo Loco

3.7
773 reviews
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Business Details

8244 Delta Shores Cir, Sacramento, CA
95832, United States
(916) 665-1814
https://restaurants.elpolloloco.com/ca/sacramento/8244-delta-shores-cir
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
8244 Delta Shores Cir, Sacramento, CA
95832, United States

Hours

Reviews

3.7
773 reviews
5 stars
321
4 stars
176
3 stars
105
2 stars
51
1 star
120

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the chicken, but there were complaints about portion sizes and some items being overcooked or lacking flavor.

Service Issues

There were numerous reports of slow service, missing items in orders, and inconsistent customer service experiences, with some staff being friendly while others were described as rude or unhelpful.

Cleanliness

The restaurant was often noted for being clean, although some reviews mentioned issues like a bad smell or unsanitary conditions in the bathrooms.

Value for Money

While many customers felt the food was reasonably priced for the quality, others expressed disappointment over portion sizes relative to the cost.

Atmosphere

The ambiance was generally described as comfortable and pleasant, making it a suitable place for dining.
  • MF
    MARIA FLORES
    Oct 25, 2025
    5.0
    Muy rico e higiénico me encanta 💖😋
  • GD
    Geneva Davis
    Oct 23, 2025
    5.0
    the food was great and plenty to go around.
  • BB
    black beemer
    Oct 11, 2025
    1.0
    I came at 9:30 so I understand if they didn't have chicken left, but instead of making me pay $11 for a burrito and putting 2 tiny pieces with majority rice and beans, they should have told me there wasn't enough chicken left. chipotle4L
  • EG
    Esteban Gutierrez
    Sep 29, 2025
    1.0
    Bought a tostada with burnt chicken I Brett, the manager offered chicken only instead of a new one. Bathroom had no toilet paper, I had to use the toilet covers. No paper towels, toilet nasty looking.
  • SM
    Steve McDonald
    Sep 21, 2025
    5.0
    I picked up an 16 piece dinner with sides ordered on the app. I aways love their chicken and the sides of corn and coleslaw. The meal was ready when I arrived
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Frequently Asked Questions About El Pollo Loco

What are the operating hours for El Pollo Loco in Sacramento?

El Pollo Loco is open daily from 9:30 AM to 10:00 PM. On holidays, hours may vary such as closing at 7:00 PM on December 24 and being closed on December 25.

Does El Pollo Loco offer delivery service and what are the delivery hours?

Yes, El Pollo Loco offers delivery every day from 9:30 AM to 10:00 PM.