Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
907 reviews
5 stars
450
4 stars
237
3 stars
103
2 stars
43
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported inconsistent food quality, with complaints about dry chicken, wilted greens, and small portion sizes.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude or unhelpful interactions.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, citing high costs for small portions and feeling that the value for money has decreased.
Cleanliness
Some customers noted cleanliness in the dining area, while others pointed out issues with unsanitary conditions and dirty entry doors.
Overall Experience
While some customers had positive experiences and enjoyed the food, many expressed disappointment and indicated they would not return to this location.
- DTDaniel TormesAug 24, 20255.0It's different
- GGgarbageeater66Aug 14, 20251.0I'm very big on Pollo Loco and have been around quite a few in this area. This is easily the worst one unfortunately. The food is just bad - Anything leafy or green is always wilted or old, the chicken is super dry and none of it ever tastes fresh or even good. At best, the Burritos are OK. The sauce/dressing cups are always super watered down and the tortilla chip bags are barely filled to even half the bag. The fountain drink syrup distribution is also set very low (which is whatever about fountain drinks, but I just think that's pretty silly to skimp on). Also service is super limited too. I have never been there with someone immediately available to take my order like other locations. Yesterday, I bought a Chicken Tostada via food delivery from here and it was pretty horrendous. Today, I got one from a different location and the difference was genuinely night and day. Just overall, this place is ran on the tightest dollar. It's the closest to me, within walking distance even- but I always AVOID this one and would rather drive to either the Stockton Blvd location or the one on Florin Road. They are much much better.
- CCCriiispyCAug 10, 20251.0This place is horrible, the employees hate me just because I use coupons which is so weird to me. I come to use coupons and they all talk together with the manager then tell me that the system is down my coupon isn't valid but when I go to delta shores or any other place it works. I come here a lot so I'm sure the workers know me I just don't know why they turn me away from ordering there. It happened so many times I had to write this review to hope they see it. Do not come here
- GSGerald SimsMar 19, 20192.0To simple
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Sacramento?
El Pollo Loco in Sacramento is open every day from 10:00 AM to 10:00 PM.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco specializes in fresh, authentic Mexican cuisine with fire-grilled chicken and handmade guacamole and salsas.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order food from El Pollo Loco using an app?
Yes, you can order from El Pollo Loco using their mobile app available on the Apple App Store.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, and checks as payment methods.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for quick and convenient ordering.
Where is El Pollo Loco located in Sacramento?
El Pollo Loco is located at 4600 Mack Rd, Sacramento, CA 95823, USA.
What nearby food options are available around El Pollo Loco?
Nearby food options include Fortune Cookies (Chinese), Papa Murphy's (Pizza), SUBWAY (Sandwiches), Cuco's Taqueria (Mexican), Royal Tasty Cuisine & Catering (Indian), McDonald's (Fast Food), Taco Bell (Mexican fast food), and Popeyes Louisiana Kitchen (Chicken).
Are there any nearby services where I can get a car wash near El Pollo Loco?
Yes, nearby car wash services include Quick Quack Car Wash and Mack Road Car Wash for your vehicle cleaning needs.
What beauty and salon services are close to El Pollo Loco?
Nearby beauty options include Ten Pretty Nails (nail salon and spa), New Model Salon (hair salon and barber), offering convenient grooming and beauty services close by.