El Pollo Loco

4.0
907 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sacramento,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
4600 Mack Rd, Sacramento, CA
95823, United States

Hours

Reviews

4.0
907 reviews
5 stars
450
4 stars
237
3 stars
103
2 stars
43
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported inconsistent food quality, with complaints about dry chicken, wilted greens, and small portion sizes.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude or unhelpful interactions.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, citing high costs for small portions and feeling that the value for money has decreased.

Cleanliness

Some customers noted cleanliness in the dining area, while others pointed out issues with unsanitary conditions and dirty entry doors.

Overall Experience

While some customers had positive experiences and enjoyed the food, many expressed disappointment and indicated they would not return to this location.
  • DT
    Daniel Tormes
    Aug 24, 2025
    5.0
    It's different
  • GG
    garbageeater66
    Aug 14, 2025
    1.0
    I'm very big on Pollo Loco and have been around quite a few in this area. This is easily the worst one unfortunately. The food is just bad - Anything leafy or green is always wilted or old, the chicken is super dry and none of it ever tastes fresh or even good. At best, the Burritos are OK. The sauce/dressing cups are always super watered down and the tortilla chip bags are barely filled to even half the bag. The fountain drink syrup distribution is also set very low (which is whatever about fountain drinks, but I just think that's pretty silly to skimp on). Also service is super limited too. I have never been there with someone immediately available to take my order like other locations. Yesterday, I bought a Chicken Tostada via food delivery from here and it was pretty horrendous. Today, I got one from a different location and the difference was genuinely night and day. Just overall, this place is ran on the tightest dollar. It's the closest to me, within walking distance even- but I always AVOID this one and would rather drive to either the Stockton Blvd location or the one on Florin Road. They are much much better.
  • CC
    CriiispyC
    Aug 10, 2025
    1.0
    This place is horrible, the employees hate me just because I use coupons which is so weird to me. I come to use coupons and they all talk together with the manager then tell me that the system is down my coupon isn't valid but when I go to delta shores or any other place it works. I come here a lot so I'm sure the workers know me I just don't know why they turn me away from ordering there. It happened so many times I had to write this review to hope they see it. Do not come here
  • GS
    Gerald Sims
    Mar 19, 2019
    2.0
    To simple

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Sacramento?

El Pollo Loco in Sacramento is open every day from 10:00 AM to 10:00 PM.

What type of cuisine does El Pollo Loco offer?

El Pollo Loco specializes in fresh, authentic Mexican cuisine with fire-grilled chicken and handmade guacamole and salsas.